Samsung Galaxy S10e keeps showing “My Files has stopped” error

The error message “Unfortunately, My Files has stopped” on your Samsung Galaxy S10e means that the default file browser in your phone has crashed or keeps crashing for some reason. Most of the time the error would show up when you open the app or when you try to browse through for files using other apps. For instance, this error may pops up when you try to attach a picture to your text messages or private messages on social media. 

While this error might seem to be a very complicated problem, it’s actually fixable and you may not have to bring the phone back to the store. In this post, I will walk you through in troubleshooting your Galaxy S10e that keeps showing the “My Files has stopped” error. We will consider all possibilities and rule them out one after another until we can determine what the issue is and hopefully fix it. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another. 

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar to yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Troubleshooting Galaxy S10e with “My Files has stopped” error

My Files is a pre-installed and core application and therefore embedded in the firmware. When it crashes, it could be just an issue with the app itself or a sign of a firmware problem. So, you have to be thorough in troubleshooting your phone with this kind of problem. With all that being said, here are the things you need to do if your Galaxy S10e keeps showing the “My Files has stopped” error. 

First solution: Perform the Forced Restart 

A forced restart must be the first thing you have to do especially if it’s the first time that you encountered this problem. It is because this problem could be just a result of a minor firmware issue or a glitch. That’s always been the case with similar issues we’ve encountered in the past. So, to rule this possibility out, follow these steps to force restart your Galaxy S10e…

1. Press and hold the Volume Down button and don’t release it yet. 
2. While holding down the volume button, press and hold the Power key as well. 
3. Keep both keys held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.

Once the phone has successfully rebooted, open My Files or try to attach any file in your messages to see if the error “My Files has stopped” still shows up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy S10e keeps showing the “Internet has stopped” error

Second solution: Make sure it’s not caused by third-party apps

Core applications are also being used by third-party apps so it’s always possible that those apps may cause them to crash from time to time. The next thing you have to do is restart your phone in safe mode to temporarily disable all third-party apps. This way, you would know if one of the downloaded applications is causing the problem. Here’s how you do that: 

1. Press and hold the Power key until options show. 
2. Tap and hold the Power off option until it changes into Safe Mode. 
3. Tap the Safe mode icon to restart your device.
4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

If the problem is fixed in safe mode and you can actually use My Files without being greeted by the error, then it means there’s a third-party app that’s causing the problem. Follow these steps to probe further: 

1. Restart your phone normal to boot into standard mode. 
2. Remember the apps you installed about the time when the “Settings has stopped” error started. 
3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
4. Tap the Settings icon on the upper-right corner. 
5. Scroll to and then tap Apps. 
6. Find and tap suspected app. 
7. Tap Storage. 
8. Touch Clear data and tap OK to confirm.
9. Tap the back key once and then touch Uninstall. 
10. Confirm that you want to remove the app from your phone. 

On the other hand, if the problem continues to show even in safe mode, then move on to the next solution to troubleshoot the firmware. 

ALSO READ: Fixing Samsung Galaxy S10e that blacked out and won’t turn on

Third solution: Reset all settings 

As I said earlier, you need to be thorough in troubleshooting your phone that has issues like this and one way to do that is this procedure. You will have to reset all settings in your phone so that it will be brought back to its default configuration. If this issue is due to some settings that were messed up, then the following steps will fix it. 

1. Swipe down from the top of the screen to pull the notification panel down. 
2. Tap the Settings icon on the upper-right corner. 
3. Scroll to and tap General management. 
4. Touch Reset. 
5. Tap Reset settings. 
6. Tap the Reset settings button. 
7. If prompted, enter your PIN, Password or Pattern. 
8. Finally, tap Reset.

When the phone becomes ready, launch file browser to know if the error “My Files has stopped” still shows up. If it still does, then move on to the next procedure. 

Fourth solution: Wipe cache partition to fix “My Files has stopped” error

This procedure have been able to fix similar problems with some of the owners of this device so it’s worth doing. What it does is actually very simple; it deletes and replaces the old system cache with a new one. All files, services and features have their cache and if they get corrupted, problems like this may occur. To rule this out, follow these steps: 

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Galaxy S10e logo shows, release all three keys.
4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

If the error “My Files has stopped” still shows even after doing this procedure, then you have no other choice but to do the next solution. 

ALSO READ: Samsung Galaxy S10e keeps showing “Gmail has stopped” error

Fifth solution: Backup your files and reset your phone

Here’s the thing, a master reset will be able to fix this problem provided that the firmware hasn’t been modified in any way. A reset will fix any firmware-related problems and that’s all you need to do to make your phone work perfectly again since the previous procedures failed. However, before the reset, make sure to create a copy of your important files and data as they will be deleted. After that, remove your Google and Samsung accounts so that you won’t be locked out. Once everything is ready, follow these steps to reset your phone:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Galaxy S10e logo shows, release all three keys.
4. Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
6. Press Power button to select.
7. Press the Volume down key until ‘Yes’ is highlighted.
8. Press Power button to select and start the master reset.
9. When the master reset is complete, ‘Reboot system now’ is highlighted.
10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy S10e that keeps showing the error “Unfortunately, My Files has stopped.” We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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