Samsung Galaxy Note 9 Error: Unfortunately, Internet has stopped

When your Samsung Galaxy Note 9 starts to pop up the error message “Unfortunately, Internet has stopped” the problem isn’t about your internet connection. The error actually means that the default web browser called Internet has crashed. The cause of the problem could be a minor issue with the app or the firmware. It’s also possible that there are other reasons why this problem is happening.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 to know what the real problem is. Knowing the issue is key to knowing how to fix it. That’s the reason why you need to do some troubleshooting procedures. So, if you’re one of the owners of this device and are currently having similar problems, continue reading as this article may be able to help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 with “Internet has stopped” error?

First off, if you badly need to browse the net, download a free web browser from the Play Store and use that instead of the Internet app. There are a lot of texting apps available for you to use.

Now, if you want to fix the problem, don’t worry as this isn’t really a serious issue. It could be just a simple problem with the app and I will give you the solutions we’ve been using to address it. However, after troubleshooting the app and the issue continues to bug you, then it could be a problem with the firmware and you can still do something about it. Based on experience, it’s a problem you can fix on your own. Here’s how…

Do the Forced Reboot first

If this is the first time that the problem occurred, don’t do anything complicated yet. Instead, try to reboot normally as it could be just a minor glitch. If the reboot doesn’t fix the problem, try the Forced Reboot: press and hold the volume down button and the power key simultaneously for 10 seconds or more. This will refresh your phone’s memory and reload all apps and services in your device.

If the problem still continues to bug you after this, then move on to the next procedure.

Run phone in safe mode

This is to temporarily disable third-party applications because it’s possible that some of your apps is causing the Internet app to crash. If the app works perfectly in this mode, then our suspicion is confirmed. Now, here’s how to run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Open Internet the moment the phone enters the safe mode and ready. If the error still shows up, then try the next procedure.

Clear Internet cache and data

This brings the app back to its default settings and configuration as well as delete the cache created by the firmware and it’s data files. You may lose your browsing history and bookmarks so if you can, make a backup of them so you can retrieve them after. Once everything is ready, follow these steps to reset Internet:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Internet.

After this, open Internet to know if the error remains and if so, then move on to the next procedure.

Wipe cache partition

In a bid to exhaust all possible solutions, I want you to try this because it’s possible that the cause of the problem are some corrupt system caches. Once deleted, those files will be replaced with new ones and don’t worry as your personal files and data won’t be affected.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this and the error continues to show up, then a reset is necessary.

Backup your files and reset your phone

A master reset will be able to fix any app-related issues but you may lose some important files. So, make sure to backup those you don’t want to lose and reset your phone by following the steps below.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you through this troubleshooting guide. Should be bothered by other issues, feel free to contact us anytime or leave a comment below.


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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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