A few days after the Android 9.0 Pie update for the Samsung Galaxy Note 9 was rolled out, we started receiving complaints from our readers. Among the most common issues is the WiFi that reportedly started to drop and others even said that their Note 9 can no longer connect to the same network they used to connect. The Pie update for this device was a success which means there were only minimal issues compared to updates for older Galaxy devices. However, there are still problems that may occur every now and then but necessarily serious.
The WiFi-related problem we tackled in this post can also be just a minor issue with the phone. As the owner, you should take time troubleshooting your device if you’re having similar issues with your phone as you may not need to bring the device in for check up or repair. So, continue reading down below as this post may be able to help you one way or another.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
What to do if your Galaxy Note 9 can no longer connect to WiFi after Android Pie update?
Here’s one of the problems we received from our reader that best describes this issue…
My Note 9 has just been updated to Android Pie and shortly after that, the WiFi is lost. I mean, it disconnected from the network and when I tried reconnecting it won’t. Everything was fine prior to the update. In fact, the download finished but now it won’t connect. Do you guys know what to do about this?
If you have this kind of problem, here’s what you need to do to address it…
- Perform the forced restart.
- Reboot network equipment.
- Reset Network Settings.
- Factory reset your phone.
The first thing you need to do is to perform the forced restart procedure by pressing and holding both volume down and power keys at the same time for 10 seconds or more. This will refresh the phone’s memory as well as reload all its applications and services. It’s important that you start your troubleshooting with this procedure because most of the time, the problems that occur after an update are not really serious. A forced reboot can often fix them and doing this may save you from all the trouble of doing all the necessary troubleshooting procedures.
So, once the phone becomes active after the reboot, allow your phone to connect to the same network and see if the issue persists. If it does, then restart your network equipment such as the modem and/or router. I understand that the problem occurred after an update and that the phone was working fine but issues with network equipment may also occur anytime. So, take a little time unplugging them. Leave them without power for a minute or two and then plug them back and try to reconnect. If the problem stays, then go after the network settings of your device.
The next thing you must do is reset all network settings of your phone. This will bring the phone back to its out-of-the-box network configuration. Don’t worry as none of your files and data will be deleted if you did this. Here’s how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
After doing this, turn on WiFi to scan for available networks. Try to reconnect to the same network and if the problem continues, then you have no other choice but to reset your phone.
After the first 3 procedures and you Galaxy Note 9 that’s already running the Android 9.0 Pie still can’t connect to the WiFi network, then you must reset it. But before that, make sure to create a backup of your important files and data as they will be deleted during the process. After which, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this troubleshooting guide can help you.
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