Samsung Galaxy Note 5 Keeps On Getting Software Update Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers fix the issues that they are experiencing with their #Samsung #Galaxy #Note5 device. Today we will be concentrating on the Galaxy Note 5 keeps on getting software update issue & other related problems. While it is a good idea for a phone to get software updates this becomes a problem if it keeps getting it constantly. We will take a look at this particular issue as well as other software related problems that have been sent our way by our readers.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 5 Keeps On Getting Software Update

Problem: About 2 weeks ago my phone did a system update. For the next week it did a system update every other day. Now for the last week it has done a system update every single day. Why is it doing this and how can I get it to stop? I bought it as a certified refurbished phone from amazon. Someone told me maybe it was just doing the updates to “catch up.” But with it doing a system update on a daily basis, I think something might be wrong with it. It says system update was successful after each one. The phone still works after each one. I just don’t understand why it is doing this. Thank you

Solution: What you should do whenever your phone gets continuous software updates is to check the version of each update. If the new update is different from the one that you have on your device then this is a legitimate update that you should get. However, if the software version is just the same then this could be caused by some form of software glitch. The best way to fix this problem is to backup your phone data then do a factory reset.

Note 5 Restarts And Freezes

Problem: Two days ago the phone just started restarting and it would restart normally but only for about a minute.  ten it would freeze and reboot again.  Sprint gave me a next day appointment time, so rather than wait, I decided to factory reset the phone.  The reset (which was done through the Power+Volume Up+Home button) said it was successful, and It came back to the “reboot now” menu, and froze, then it rebooted and now it starts up shows the installing update screen then I get the Sick Android guy, and it drops me back at the reset menu (same one I did factory reset from).  It still freezes and reboots within minute even on that menu. If I run most memu options (delete app cache, factory reset, reboot…) from that menu it stops on verifying DM-Verity hash tree” .

Solution: If the problem still occurs even after a factory reset then the phone software might be corrupt. You should consider flashing your phone with its updated firmware file. You can download the updated firmware file for your phone from the Sammobile website. Instructions on how to flash your phone are also available in that website.

If flashing the phone software fails then this could already be a hardware related problem. You will need to bring your phone to a service center and have it checked if this is the case.

Note 5 Bluetooth Not Turning On After Software Update

Problem: I recently had a software update. After finishing the update, my Bluetooth no longer stays on. I use a fitbit and have my phone linked to my car and currently I am no longer able to use these things. Very frustrated!!!

Related Problem: The past weekend my phone had a software update. 6.01; after this i cannot connect my bluetooth devices at all. Several attempts scanning for my devices and cannot find them. How do I fix this. Thank you.

Solution: If this issue occured right after a software update then it could be caused by some old software data that has not been completely removed from the phone. This old data is now causing a conflict with the new software version resulting in this issue. What you should do to fix this is to backup your phone data then do a factory reset.

If the Bluetooth still does not stay on after the reset then this could already be a hardware related problem. You will have to bring your phone to a service center and have it checked.

Note 5 Factory Reset Protection

Problem: Hello I recently found a sprint galaxy note 5 and I tried to hard factory data reset but when I do it won’t show where it had to say delete all data and it’s stuck on a page that says I need the email this device was synced or set up with.

Solution: This is the factory reset protection feature of the phone. In order to use this phone you will need to enter the Google account that was previously used with this device.

If you would like to bypass this protection feature then you should search for the various methods that are available over at Google.

Note 5 Not Getting Software Update

Problem: Hi I have an international (Singapore) unlocked version of the Note 5 running Android 5.1.1 and live in the US. I use an ATT sim card. How can I update my phone to Marshmallow?  My phone keeps saying that it’s updated to the latest software (which it isn’t) and Smart Switch and Best Buy don’t work.  Did Samsung not update Singapore yet or is there something else I must do to get the update?  Thanks for any help you can give me! Build #N920IDVU1AOH2

Solution: In order for your phone to get the official software updates it must meet certain condition first which we have listed below.

  • Your phone must not be rooted.
  • Your phone must not be running on a custom software.
  • If this is an unlocked phone then it should be running on its original network in order for it to be able to access the update servers.

Since this is an unlocked phone and Smart Switch does not update your phone then your other option is to manually flash the updated firmware file to your device. You can download the updated firmware file for your phone from the Sammobile website. Instructions on how to flash your phone are also available in that website.

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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