Samsung Galaxy Note 3 Can’t Connect to PC

We received an email via The Droid Guy Mailbag that reads, “My Samsung Galaxy Note 3 can’t connect to PC. What should I do?”

Possible Fixes to the Galaxy Note 3 Can’t Connect to PC Problem

If you are experiencing a problem wherein your Galaxy Note 3 can’t connect to PC, try out the solutions enumerated in our previous articles called:

The articles may be centered on the Galaxy Note 2 but the solutions there might still apply to the Galaxy Note 3.

Other Solutions

If any of the solutions mentioned in the previous articles don’t work for you, you might want to try out these additional fixes suggested by contributors in various blogs and forums dedicated to Android phones:

1.       Enable USB Debugging

A blogger in Buzznet, advised this fix. To enable the Galaxy Note 3 USB debugging, simply follow the steps below:

  • Launch the Application icon
  • Proceed to Settings
  • Tap the General tab
  • Select the About Device option
  • Go over to Build Number and tap it seven times which will activate Developer Mode
  • Return to the Phone Setting menu, you should see Developer Options there
  • Tap Developer Options
  • Put a check on the box next to USB Debugging
  • Choose OK when a confirmation message pops out
  • Connect your Galaxy Note 3 to the PC via USB

2. Disable USB 3.0 Charging

This solution was suggested by the ROG (Republic of Gamers) forum. According to a contributor, USB 3.0 charging can be disabled through the BIOS menu.

Entering BIOS and switching off this particular feature may vary depending on the motherboard of your computer. So, be sure to check the Technical Support of your computer’s manufacturer or your computer’s manual to find out how to go about it.

Alternatively, you can disconnect the PSU switch inside the computer which enables this feature.

Lastly, connect the Galaxy Note 3 to the USB 3.0 port of the PC. Based on a feedback, turning off the USB 3.0 charging feature fixed the problem wherein the Galaxy Note 3 can’t connect to PC successfully.


John Boss, a reader, suggests that the problem may be caused by having two different versions of KIES. He noted that the Galaxy Note 2 has version 2.6 and Galaxy Note 3 has KIES 3.

Email Us

For more questions or ideas that you wish to share about the subject, email us at [email protected].

Sources: ROG, Buzznet


  1. purchased a Verizon GN3 from local repair store that took it in trade. transferred contacts and pictures from my AT&T Galaxy S4 and inserted the AT&T SIM card from the S4 into the GN3, phone and texting work fine, but not able to access internet (DATA) without WiFi. Any ideas? I have checked the phone settings, etc. Could it be the sim card? AT&T believe it should work, but have limited knowledge of the Verizon setup.

  2. I have a problem when i am connected to my pc and i try to rename a folder(i create a new folder without problems), the coonection freezes and my file explorer sayd not responding. I can only disconnect the cable to make it work again. But it still wont rename the folder.

  3. Since yesterday I had the same problem. Today I installed Kies on my laptop and under the “Tools” menu I selected “Reinstall device driver”. The process was hardly working until I changed the connection option to USB 3.0. Just to be sure that everything is fine, I changed through all the options while the process was doing its job on the laptop.

    Now everything is back to normal.

Leave a Reply

Your email address will not be published. Required fields are marked *