Samsung Galaxy J3 Boots To Samsung Logo Then Turns Off Issue & Other Related Problems

The #Samsung #Galaxy #J3 is one of the budget Android smartphones available in the market that is aimed at consumers who want a solid performing device that does not cost a lot. It might not have all the fancy bells and whistles of the flagship models but it definitely has reliable features ( for the 2017 model) such as a 5 inch HD display, a quad core processor combined with 2GB of RAM, a 13MP camera, and a 2400 mAh battery just to name a few. Although this is a solid phone there are still instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 boots to Samsung logo then turns off issue & other related problems.

If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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J3 Boots To Samsung Logo Then Turns Off

Problem: My Samsung gt-18730t will turn on but not boot up. When it turns it starts the sequence and plays the funny tune at the beginning and then goes to the SAMSUNG logo on the screen that kind of pulses, but that all it does for a few minutes and then turns off. I have done step four on your webpage i.e.  

Step 4: Boot to Recovery Mode and wipe cache partition – booting to Recovery Mode can be already be considered a desperate measure yet it is not a guarantee you can fix the problem. In fact, there is no guarantee you can even boot to this mode. But try to follow these steps:

Press and hold the Volume Up, Home, and Power buttons.

When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.

Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.

The phone will reboot automatically after the cache partition was wiped out.

However at the end the phone still has the SAMSUNG on the screen pulsing and not going any further.

Is there anything else I can try.

Solution: What you will want to do right now is to make sure that the battery has sufficient charge when you turn on the phone. Remove the microSD card of the phone if you have one installed. Connect the phone to its charger then let it charge for at least 20 minutes. Make sure that the charging symbol appears. With the phone still connected to the charger try turning it on. If the same issue persists then proceed with starting the phone in recovery mode then do a factory reset from here. Take note that the reset will erase your phone data.

In case the above steps fails to fix the problem then this is could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

J3 Receives Late Text Messages

Problem: My phone is receiving text messages 4 hours late, and I am unsure if my messages are being sent. I keep getting messages from unknown numbers with unknown content, and am unable to retrieve any data. I have tried a soft reset, restarted my phone a number of times, cleared my old messages and freed up data, but to no avail.

Solution: The first thing that you need to do in this case is to check if the problem is caused by a SIM or network issue by removing the SIM card from your phone and inserting it in another phone. Try to check if the issue still occurs. If you are still getting late text messages then this could be a network or SIM related problem in which case you will need to contact your network provider.

In case the issue does not occur then reinsert the SIM back to your phone then perform a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the problem still occurs. If it does then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.

J3 Not Connecting To Wi-Fi

Problem: I just received the Samsung Galaxy j3 today, I went to go through the setup process and it doesn’t pick up any WiFi networks even though I am currently using my laptop on it so the WiFi is working, I did an Internet reboot and it still doesn’t pick up that the WiFi is there, as I said, I just got it today it is a brand new phone but I cannot complete the setup without WiFi (as I am in an area outside of cellphone provider range)

Solution: The first thing that you will need to do in this case is to make sire that the Wi-Fi switch of the phone is turned on.

  • From the home screen, tap Apps.
  • Tap Settings.
  • Tap Wi-Fi.
  • Tap the Wi-Fi switch to On.
  • Tap the required wireless network.

Another way to turn on the Wi-Fi switch is from the notification panel.

  • To turn on Wi-Fi, swipe down from the Notification bar and tap the Settings icon. …
  • Swipe to the CONNECTIONS tab and tap Wi-Fi.
  • Tap the Wi-Fi switch to toggle on/off.
  • The phone will scan for nearby Wi-Fi networks to connect to.

In case you are unable to turn on the Wi-Fi then I recommend that you perform a factory reset from the recovery mode.

If the above steps fails to fix the problem then you should bring your phone to a service center and have it checked.

J3 Touchscreen Not Working After Phone Got Wet

Problem: My daughter dropped her phone in water. We took off the back cover, battery and SIM card and placed in rice. The phone appears to be working showing missed calls, text, time, etc. However the touch screen does not respond. We tried drying it with hair dryer.

Solution: Placing the phone in a bag of rice for at least 48 hours is highly recommended whenever a phone gets submerged in water. Once this is done and the issue still persists then the display might be water damaged. The best way to proceed in this case is to bring the phone to a service center and have it checked.

J3 Cannot Turn On Mobile Hotspot

Problem: I recently bought samsung galaxy j3 . I’m not able to turn on my mobile hotspot on this phone. Whenever I try to switch it on the switch goes back to off state. I’ve read couple of forums suggesting soft reboot and and tried that but that didn’t help. I have tried reset network settings too. But nothing seem to be working. Can you please suggest something helpful. Thank you

Solution: In order for the mobile hotspot to work you should first be connected to a mobile network. If you already are and the mobile hotspot does not turn on then proceed with the troubleshooting steps listed below.

  • Check with your network if you are able to use the mobile hotspot feature of your phone.
  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try wiping the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

J3 Error On Startup After Updating Software

Problem: I recently updated my phone and from then i am getting error on startup that android upgrading starting apps, when mobile reboots I tried to upgrade it through software update option in settings but it says network not available even I am connected to wifi or mobile data . after every minute I get error that gapps failed to load and chrome failed to load etc , I thought to hard reset it , firstly it hangs when clicking on factory reset and it then reset but it only delete apps, main system settings are intact as after resetting no welcome screen came as every mobile ask you to select default language etc after reset. then I connected it with my PC as a media device it connects and charges also but Samsung and Odin are unable to recognize it. it’s a dead end for me plz help me

Solution: The best thing that you can do right now is to start the phone in recovery mode then from here perform a factory reset. In case the problem persists then you should consider flashing the phone with its updated stock firmware file.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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