Samsung Galaxy A5 no longer charges and keeps showing “moisture detected” error [Troubleshooting Guide]

When your Samsung Galaxy A5 starts popping up the “moisture detected” error, that’s when the charging stops. It’s designed to do so to prevent further liquid damage. You know all so well that electricity and water don’t mix well and if this happens inside your phone, your expensive device will turn into an expensive paperweight.

In this post, I will tackle this problem to make your phone work normally again. This isn’t the first we’ve encountered this issue so we already know a thing or two that could help you fix it. However, every case is unique unless it’s really a problem brought about by a firmware update. Continue reading to know how to deal with the ‘moisture detected’ issue.

For those who are looking for a solution to a different issue, visit our Galaxy A5 troubleshooting page for we have already addressed several issues with this device. Browse through the page to find problems that might be similar with yours and use the solutions we suggested. If you still need our help after that, contact us by completing our Android issues questionnaire.

Troubleshooting Galaxy A5 that doesn’t charge and shows an error

We will begin our troubleshooting by making sure this isn’t a liquid damage issue so that we won’t cause further damage to your phone. In case this problem is due to a liquid damage, we will try to determine how serious it is. If it’s something that’s beyond our league, then you still have an option to get a technician to take care of the problem but I hope that this is just a minor problem.

Verify it’s not due to physical or liquid damage

Had this problem occurred due to physical damage, then you would see some scratches or dents on the outside. If your phone’s appearance remains flawless, then you should try to figure out if this is due to liquid damage.

After ruling out the possibility that this issue is caused by a physical damage, try to check if the USB port is wet or has some trace of moisture. Take note that the error “moisture detected” usually pops up when the phone detects some moist in the port. If you’re not sure if the port is wet, use a cotton swab to clear around the area or you get a piece of tissue paper and insert it into the port; it will absorb the moist.

Another thing you need to do to make sure this isn’t a liquid damage issue is check the Liquid Damage Indicator which can be found inside the SIM card slot. Remove the SIM card tray to reveal if the indicator turned red or pink because if it did, then liquid damage is evident. However, if the indicator remained white, then at this point you can rest assured the issue isn’t caused by liquid damage.


Turn off your phone and charge

After making sure the error isn’t triggered by liquid damage, you can then proceed with the procedure that will replenish your phone’s battery. At least now there’s no fear that you will mess your phone up even further because we’ve ruled out the possibility that the problem is due to liquid damage.

It is imperative that you try to charge your phone because we will be troubleshooting and we can only do so much if there’s only about 5% of battery left. At this point, I want you to turn the phone off and then charge it. The error message that prevents the phone from charging only shows up if the phone is powered up as it’s handled by a service or two that loads up together with the firmware. But when everything is powered down, your phone should be able to charge properly.

However, there were cases wherein even if the device is powered down, the phone still refused to charge and in such case, you can try the next procedure.

Run your Galaxy A5 in safe mode and charge

We often suggest to run the phone in safe mode if it’s possible that the cause of the problem is a third-party app, however, in this instance we want you to run the phone in this mode so that it will only load all necessary service and apps. Some of our readers who have also encountered this problem suggested that booting in safe mode will allow your phone to fully-charge its battery. So follow these steps to run your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Make sure to plug the charger to a working wall outlet and then connect your phone to it using the original USB cable. If the phone is still not charging in this mode, then the next step will surely help.

Clear the cache and data of USB Settings service

One of the services that handles charging is USB Settings. It’s the one responsible why your phone is popping up the ‘moisture detected’ error but the thing is it also handles all other apps and features. But since you’re having a problem charging your phone, try to clear its cache and data so that it will be reset. You may then proceed with the charging of your phone.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. View contents of ALL tab.
  5. Find USB Settings and tap on it.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

Attempt to charge your phone after this and if it successfully charges, then leave it as is so that it would continue charging its battery. However, if the phone refuses to charge even after doing this, then it’s time to bring the phone to the tech as it might really be a issue with the firmware and need immediate attention from the tech.   

I hope that this troubleshooting guide can help you fix the problem with your phone. If you still need our help after this, feel free to contact us.

Posts you may also like to read:

Photo of author


Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

Posts you might like