What to do if your Samsung Galaxy A3 has very low sound or audio [Troubleshooting Guide]

For the past few months, a log of Samsung Galaxy A3 users were complaining about audio problems wherein, according to them, the volume of their phone suddenly became too low without apparent reason. More often, this type of issue is happening if the audio settings have been misconfigured by the user and he or she could no longer bring it back to the correct configuration.

In this article, I have to tackle the factors why Samsung Galaxy A3 is having sound issues. So, if you are experiencing this type of problem with your device, continue reading this post for it may be helpful to you.

For those who are looking for a solution to a different problem, drop by our A3 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

Troubleshooting Galaxy A3 with very low sound or audio

Problem: My phone has very low sound and you can hear it if you put the speaker super close right on your ear but the loudspeaker isn’t going any louder and when I tried the headphones on they we’re fine what do you think happened? Can you help me?

Solution: One of the reasons that this issue is happening is due to misconfiguration wherein the user might have changed some of the settings and caused an audio problem instead of making his/her experience better. On the other hand, if your device has been soaked in the water or dropped to a hard surface that could be a factor as well. Try to follow these procedures to determine what the problem is and try to fix it…

Verify if sounds weren’t disabled

The purpose of doing this method is to check if the audio settings are all set to its default settings. Because if not, that would be the reason your Galaxy A3 does have a weak sound. Try to check the settings and make sure all of it are enabled.

  1. From home, tap Apps > Settings > Accessibility.
  2. Tap Hearing and make necessary corrections to the following:
    • Turn off all sounds: Sounds made by the phone during taps, selections, notifications, are muted.
    • Hearing aids: Automatically adjusts to attempt to improve the sound quality for use with hearing aids.
    • Left/right sound balance: Adjust the sound sent to the left and right when using earphones.
    • Mono audio: Enable or disable the compression of stereo audio into a single mono audio stream for use with a single earphone.

After checking the audio settings use your phone and observe closely if the issue persists. If so, proceed to the next method.


Check for signs of physical and/or liquid damage

Had your phone been dropped or fell on a hard surface, then that might be the reason why it’s now having an audio problem like this. But such impact would surely leave a mark on the outside; it may be in a form of scratches, dents or cracks. In other words, it would be easier to determine if this problem is due to physical damage.

As to liquid damage though, you need to check the USB port and the phone’s Liquid Damage Indicator (LDI). Look into the charger port to check for some traces of moisture. You may then use a cotton swab or insert a small piece of tissue into it to absorb the moist. If you have a can of compressed air, give the port a blast or two to get rid of the moist and any other forms of debris and lint. After which, remove the SIM card tray and look into the slot to find the LDI. If it stayed white, it means your phone is free from liquid damage, otherwise, you have to get the phone checked by the tech as the reason why the phone is having audio problems is because of liquid damage.

Boot your phone in Safe mode

Another possibility we need to rule out is the chance that some of the apps you installed are causing the problem. So, try to run your phone in safe mode to temporarily disable all third-party apps. If the audio problem resolved while in this mode, then, it is clear that one or some of the third-party apps triggered it. This is how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the issue disappears while in this environment, the next thing that you should do is to uninstall each app you suspect is causing the problem. To do so, just follow these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Should the problem persist after this, move on to the next step.

Reset all settings in your phone

We still need to rule out the possibility that this is just due to some settings in your phone and since we don’t know where to look, we have to bring all your device’s settings back to factory defaults. Don’t worry though, none of your files and data will be deleted if you did this…

  1. From a Home screen, navigate: Apps > Settings > Backup & reset.
  2. Tap Network settings reset.
  3. Tap Reset Settings.
  4. Tap Reset Settings to confirm.

Listen to your phone after doing this to know if the audio problem has been fixed if not, then you have no other choice but to reset your phone.

Backup your important files and reset your phone

As far as basic troubleshooting is concerned, you’ve already tried everything to resolve the issue to no avail. This could be a problem with the firmware so your last resort is to reset your phone. But as you know you will lose all your personal files and data that are saved in your phone’s internal storage when you do the full reset. So, try to move them over to your SD card or make a backup in your computer.

After the backup process, disable the Factory Reset Protection by removing your Google account from your phone. This way you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you still need our help after this, feel free to contact us.

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