Restarting your Fitbit Sense is usually done when you are experiencing issues with the device. you will usually need to restart the Fitbit when it does not sync, respond to taps, swipes, or button press, won’t track steps or other data or won’t show notifications or reminders.
The Fitbit Sense is a premium smartwatch that has several outstanding health related features. It’s the only Fitbit model to monitor stress through an electrodermal scan, and the first model to offer electrocardiogram heart rate monitoring. Some of its features include detailed mood and stress logging, On-board GPS for workouts aside from being extremely comfortable to wear.
Why did my Fitbit Sense stop working?
When you are experiencing issues with your Fitbit Sense the first thing you will want to do is to do a soft reset. This will refresh the operating system of the watch and will usually fix any problems you are encountering.
Restart the Fitbit Sense
It’s quite easy to restart the Fitbit. Here’s what you need to do.
Press and hold the button solid state button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.
Once the device has restarted try checking if the issue has been fixed.
Factory reset the Fitbit Sense
In case restarting the Fitbit does not fix the problem then you should consider the factory reset option. This will erase all data stored in the watch and bring it back to its default settings.
Factory reset
On your Fitbit device, open the Settings app then About then Factory Reset.
Once the reset is complete try checking if the issue still occurs.
Troubleshooting your Fitbit Sense
If you are having specific issues on your Fitbit Sense then here are some of the recommended troubleshooting steps that you can do.
Heart rate signal is missing
If your watch doesn’t detect a heart-rate signal, try tightening or loosening the band on your wrist. Sense should be in contact with your skin. Try holding your arm still and straight for a short time, you should see your heart rate again.
GPS signal is missing
The GPS signal your watch will get depends on several environmental factors such as tall buildings, dense forest, steep hills, and thick cloud cover. All of these can interfere with the watch’s ability to connect to the GPS satellites.
Can’t connect to Wi-Fi network
Make sure the Sense is connecting to a compatible Wi-Fi network. Sense can’t connect to 5GHz Wi-Fi, WPA enterprise, or public networks that require logins, subscriptions, or profiles.
Feel free to visit our YouTube channel for additional troubleshooting guides on various devices.