How To Reset Fitbit

Are you having trouble with your Fitbit device? Maybe you’re having a difficult time getting it to sync with the Fitbit app or another application like MyFitnessPal. Maybe your Fitbit device is having trouble responding to actions or isn’t tracking steps properly. Technology can be finicky at times, but luckily, a fresh start usually clears the airways and allows things to start working as they were intended to. That said, we’re going to show you how you can reset some of the most popular Fitbit devices so that you can get rid of that frustration.

Before we get started, it’s worth noting that a factory reset will delete all of the data off of your Fitbit device. It will even get rid of data that has yet to sync to Fitbit services. This is literally a fresh start — you’ll have to redefine goals, alarms, and all of that. That said, we do recommend trying and doing a simple restart with your Fitbit device first. If you’re still running into trouble, a factory reset might be in order.

Fitbit Alta and Fitbit Alta HR

Resetting the Fitbit Alta and Fitbit Alta HR is an easy process, but can be tedious as it’s a long series of steps.

  1. First, connect a charging cable to your Fitbit, and then connect the USB-A end to a USB power that has power (i.e. a wall adapter).
  2. Next, locate the button on the Fitbit and hold it down for two seconds.
  3. Without letting go of the button, remove the USB cable from the Fitbit.
  4. Hold down the button for another seven seconds.
  5. Now quickly let go of the button, and then press it again, holding it down.
  6. If you followed the steps properly, you should the world ALT on the Fitbit display followed by a screen flash. Once you see this, let go of the button.
  7. Press and hold the button again, but once you feel a vibration, let go.
  8. Press and hold again, but when you see an ERROR message, let go.
  9. Press and hold again, but when you see a ERASE message, let go.
  10. The Fitbit device will now turn itself off, and then will turn itself on again with a fresh, clean slate.

Resetting the Fitbit Blaze and Surge

Believe it or not, it’s a lot easier to reset the Fitbit Blaze and Fitbit Surge because these are actual smartwatches, not just fitness bands. In fact, there’s no actual reset button, we actually have to remove these devices from your Fitbit account, and then tell your phone to forget them in order to give you a clean slate.

  1. Log into your Fitbit account online.
  2. In your Fitbit Dashboard, select the device that you want to remove.
  3. At the bottom of the page you should see something that says “Remove This Fitbit From Your Account”. Click OK.
  4. Now we need to make sure your phone “forgets” the device. Open your smartphone’s Settings app, head to the Bluetooth section, click on the smartwatch, and then tell it to Forget This Device.

Now just re-add the device to your Fitbit account and connect up by way of Bluetooth for a clean slate!

Reset Fitbit Iconic and Fitbit Versa

While many older Fitbit devices don’t have a reset option within their settings, newer Fitbit devices do! However, we still have to go into our Fitbit account, remove the device, make sure it’s forgotten on our phones, and then we can finally factory reset the device. Follow the steps below.

  1. Head over to the Fitbit website and log in.
  2. In your Fitbit dashboard, select the device to remove, in this case the Fitbit Versa or the Fitbit Iconic.
  3. At the bottom of the page, you should see something that says Remove This Fitbit Device From Your Account. Click OK.
  4. Now, on your smartphone, navigate to the Settings app and find the Bluetooth section. Locate your Fitbit device and make sure it’s forgotten.

Now we can reset your Fitbit Iconic or Fitbit Versa! On the smartwatch, go into the Settings option, locate the About section, and select Factory Reset. Confirm your choice, and then follow the prompts to restore the Fitbit Iconic or Versa to it’s factory settings, essentially what it looked like when it came out of the package.


As you can see, it can be fairly easy to reset your Fitbit device to factory settings, especially if you have one of the more recent launches. It can, however, be a tedious process with Fitbit’s fitness wristbands and older devices.

Leave a Reply

Your email address will not be published. Required fields are marked *