How To Fix PUBG Mobile Can’t Connect To Server | Connection Issues

One of the most popular mobile games today is PUBG or Playerunknown’s Battleground, with tens of millions in download for Android version alone. In this article, we’ll show you how to fix Can’t Connect To Server issue on PUBG Mobile. Many users encounter all sorts of connection problems with this game so this topic merits a troubleshooting guide. 

Causes why PUBG Mobile can’t connect to server issue occurs

There are many different reasons why PUBG may fail to connect to the server. Let’s discuss each of them below.

On-going server outage or maintenance.

Most cases of PUBG connection issues are due to server troubles. Game servers may go down from time to time so if you seldom encounter connection problems on this game, it’s probably caused by a server issue.

Local network issue.

PUBG may fail to connect to the server if you have an issue with your home network or cellular data. Make sure that your wifi network is stable and fast enough to allow you play online. If you have weak wifi signal, that can be the reason why the game can’t establish a connection or maintain certain connection speed to allow you play.

In some cases, an issue with your modem or router may interfere with your browsing or gaming activities. For example, if your router is running an outdated firmware, your home connection may suffer connection slow downs, disconnections, or total internet blackout.

App-related issue.

The condition of your phone’s software may affect the performance of your apps and games. If the app’s cache is corrupted, the game may not launch or its connection to the server may become unstable.

Intermittent internet connection.

Slow or intermittent internet connection can cause problems when trying to play PUBG Mobile. This is true whether you’re on wifi or using mobile/cellular data. Make sure that your smartphone has at least 5Mbps of internet speed while gaming to avoid lag, performance issues, or disconnection. 

If using cellular data, you want to ensure that you’re on 4G/LTE network with full signal bars. Although less reliable than wifi, cellular data can work if you have a stable and strong signal.

Fixing PUBG Mobile can’t connect to server issue

Below are the possible solutions that you can try to fix connection issues when playing PUBG Mobile.

  1. Verify PUBG server status.

    First off, you want to make sure that you check for possible server issues. You don’t want to waste your time troubleshooting your local network, mobile or app when the problem is not even fixable on your end. Visit their official PUBG Mobile Twitter page for updates. 
    You can also try to use third party sites like downdetector.com for any on-going server issues for the game.
    Restart the app.
    Closing and relaunching the PUBG app may fix server issues.

  2. Restart your smartphone.

    In some cases, a simple reboot may fix app problems. Make sure to turn off your phone, wait for a few seconds, then power it back on.

  3. Install updates.

    Make sure that your phone runs the latest software version. This can lessen the chances of software bugs from interfering with apps.
    Also, be sure to update your PUBG app all the time. By default, PUBG app should automatically notify you if it needs an update before you can play online so all you have to do is to proceed with the update.

  4. Troubleshoot your local network.

    Restarting the router may help in fixing connection issues on devices connected to it. Turn off your router and unplug it from the power outlet for at least 60 seconds. Then, turn it back on and see if your PUBG connection issue is resolved.
    Also, try to check with your Internet Service Provider (ISP) if the router needs a firmware update. Doing so may help you fix connection issues with any connected devices.

  5. Check for low bandwidth situation.

    In some cases, PUBG Mobile may not be able to connect to the server because your phone has low bandwidth. This can happen if there are many other devices that stream videos, download large files, or play online at the same time. Try to disconnect other devices from your wifi network to see if you have low bandwidth issue.

  6. Switch to wifi.

    If you mainly rely on mobile or cellular data when gaming, try to use a reliable wifi instead. If the PUBG Mobile app will not have server connection issues on wifi, you should consider troubleshooting your mobile data connection. Get help from your carrier for more assistance regarding this.

  7. Change DNS servers.

    Other PUBG Mobile users with can’t connect to server issue reported that switching the DNS server of their ISP to that of Google or other third parties help. If all the solutions in this list has not helped so far, be sure to try this workaround and see if can fix your issue this time around.

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Get help from us.

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our TheDroidGuy Youtube Channel for troubleshooting.