How to Fix PS5 DualSense Controller Not Updating

The PS5 DualSense controller requires periodic firmware updates to fix bugs and improve performance, but the update can sometimes fail or get stuck. Here are all the methods to fix controller update issues on your PlayStation 5.

Method 1: Update via USB Cable

The most reliable way to update your DualSense controller is through a direct USB connection to the PS5.

1. Connect your DualSense controller to your PS5 using the USB-C cable that came with the console.
2. On the PS5, go to Settings.
3. Select Accessories, then Controllers.
4. Select Wireless Controller Device Software.
5. If an update is available, follow the on-screen instructions to install it.
6. Do not disconnect the controller during the update.

Method 2: Try a Different USB Cable

Not all USB-C cables support data transfer. Some cables are charge-only and cannot be used for firmware updates.

1. Disconnect your current USB cable.
2. Try a different USB-C cable that you know supports data transfer.
3. The cable that came with the PS5 is guaranteed to work for data.
4. Connect the controller and try the update again.

Method 3: Restart Your PS5

A temporary software glitch on the PS5 can prevent controller updates from processing.

1. Press the PS button on your controller.
2. Select the Power icon in the bottom menu.
3. Select Restart PS5.
4. After the PS5 restarts, connect the controller via USB and try the update again.

Method 4: Reset the Controller

Resetting the DualSense controller clears its internal settings and can fix update-related issues.

1. Turn off your PS5.
2. Flip the controller over and locate the small reset hole near the L2 button on the back.
3. Insert a pin, paperclip, or SIM ejector tool into the hole and press the button for 5 seconds.
4. Release the button.
5. Connect the controller to the PS5 via USB cable.
6. Turn on the PS5 and press the PS button to re-pair the controller.
7. Try the firmware update again.

Method 5: Update PS5 System Software

An outdated PS5 system software may not support the latest controller firmware update.

1. Go to Settings on your PS5.
2. Select System, then System Software, then System Software Update and Settings.
3. Select Update System Software.
4. Install any available PS5 updates.
5. After the update, try updating the controller firmware again.

Method 6: Try a Different USB Port

The USB port on your PS5 may have a connectivity issue that prevents data transfer during the update.

1. Disconnect the controller from the current USB port.
2. Try the USB-C port on the front of the PS5 if you were using the back, or vice versa.
3. Make sure the cable is fully inserted.
4. Try the update again.

Method 7: Contact Sony Support

If the controller continues to fail updating after trying all methods, it may have a hardware issue that requires repair or replacement.

1. Visit playstation.com/support.
2. Select your controller as the device you need help with.
3. Choose your contact method: chat, phone, or email.
4. If the controller is under warranty, Sony may send a replacement.