Problem Communicating With Google Servers Error

When getting a new Android phone the first thing you will want to do is to add your Google account information to the device. This will allow you to seamlessly access your personal information such as contacts ,emails, photos, and calendar just to name a few on your phone. There are however instances when certain issues can occur when adding your account. In this latest installment of our troubleshooting series we will show you how to fix the problem communicating with Google servers error.

Fixing the problem communicating with Google servers 

Before performing any of the recommended troubleshooting steps listed below it’s best to restart your phone. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem. Once the restart is done try adding your account information.

Try to disable 2 step authentication

Google 2 Step Authentication is an added protective feature that activates whenever you log in to your account on a new device or browser. Aside from the required password you will need to input a code that will be sent to a number  (via SMS or call) you have registered, a phone prompt, or a security key. There’s a possibility that this feature is causing this error which is why you should try to disable it.

From a computer

  • Open your Google Account from a computer browser.

  • In the “Security” section, select 2-Step Verification. You might need to sign in.

  • Select Turn off.

  • A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

From an Android device

  • On your Android phone or tablet, open your device’s Settings app and then Google and then Google Account.

  • At the top, tap Security.

  • Under “Signing in to Google,” tap 2-Step Verification. You might need to sign in.

  • Tap Turn off.

  • Confirm by tapping Turn off.

From an iOS device

  • On your iPhone or iPad, open the Gmail app

  • Tap Menu and then Settings and then your account and then Manage your Google Account. If you don’t use Gmail, go to myaccount.google.com.

  • At the top, tap Security.

  • Under “Signing in to Google,” tap 2-Step Verification.

  • Select Turn off.

  • A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

Once this feature is off try to check if the problem communicating with Google servers error still occurs.

Remove then add the Google account

Sometimes this problem can be easily fixed by simply removing the Google account then adding it again.

  • From the home screen of your Android phone or tablet, head over to the Settings app.

  • In the Settings menu, scroll down to find the Accounts tab and open it.

  • Among the accounts installed on your device, scroll down to find the Google tab.

  • Select the Google account that you are having trouble with and tap on the Remove Account button.

  • Restart the phone.

  • From the home screen of your Android phone or tablet, head over to the Settings app.

  • In the Settings menu, scroll down to find the Accounts tab and open it.

  • Scroll down to find the Add Account button and then select the Google icon.

  • Enter the username and password of your Google account and sign in.

Check if the issue is resolved.

Reinstall the Google Play Services app

There’s a possibility that the problem is caused by a corrupted Google Play Services app which is why you should try to reinstall this app.

  • Go to your Web Browser (preferably Chrome) on your phone.

  • Search “Google Play services” in the Google Search Engine.

  • Under “Apps” find the “Google Play services”.

  • Click “Google Play Services”, you will be redirected in the Google Play Store App.

  • Click “Update”.

Check if you can add your Google account on the phone.

Clear the cache of Google Account Manager app

There’s a possibility that the problem is caused by a corrupted Google Account Manager app. If this is the case then you should clear the cache of this app.

For Samsung devices the steps you should do are listed below.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.

  • Tap Settings > Apps.

  • Tap the desired application in the default list.

  • To display preinstalled apps, tap Menu > Show system apps.

  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Try to check if the phone can now communicate with Google servers.

Wipe the cache partition of the phone

There are a lot of apps on your phone that use the Google framework and sometimes corrupted data in these apps can cause issues to occur. To make sure that the problem is not caused by a corrupted cached data you should wipe the partition of the phone. The steps listed below apply to Samsung devices.

  • Turn off the device.

  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

  • When the Android logo displays, release all three keys.

  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.

  • Press the Volume down key several times to highlight wipe cache partition.

  • Press Power key to select.

  • Press the Volume down key to highlight yes, them and press the Power key to select.

  • When the wipe cache partition is complete, Reboot the system now is highlighted.

  • Press the Power key to restart the device.

Check if the communicating with Google servers issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then you will need to perform a factory reset. Make sure to backup your phone data before doing this step.

  • Turn off the device.

  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.

  • Press Power button to select.

  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.

  • Press Power button to select and start the master reset.

  • When the master reset is complete, ‘Reboot system now’ is highlighted.

  • Press the Power key to restart the device.

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