Why a Samsung Galaxy A20 frequently freezes and how to fix it?

When a smartphone like the Samsung Galaxy A20 is often freezing, the problem could only be with the firmware. Performance issues are often due to some inconsistencies in the software, which means to say that the problem can either be due to some or the system itself. But the thing is that you will be able to fix this problem by doing some troubleshooting procedures. That’s the purpose of this post. I will walk you through in fixing your A20 that keeps freezing for some reason. Settings

Freezing issues aren’t really that serious. In fact, one or two procedures is enough to make the device work perfectly again. If you’re one of the users with a problem like this, continue reading as this article may be able to help you one way or another. 

Troubleshooting a Galaxy A20 that keeps freezing

In this post, we will look into all possibilities and then rule them out one after another until we can determine the reason as to why your Galaxy A20 is freezing frequently and what we need to do to fix it. 

First solution: Perform the Forced Restart

The forced restart can often fix any firmware-related problems including random freezes. That’s why when troubleshooting a phone with performance issues, you must always begin with it. A forced restart is basically a simulated battery removal that refreshes your phone’s memory as well as reloads all applications and services. Most of the time, this is the only procedure you need to do to make your phone run perfectly again. Here’s how it’s done: 


  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.

Once your phone has finished rebooting, try to see if it still frequently freezes. If it still does, then move on to the next solution. 

Second solution: Run your phone in safe mode

This will temporarily disable all third-party applications. What we’re trying to accomplish by doing this procedure is to know if your phone still frequently freezes even if not a single downloaded application is running. Because if that’s the case, then it means that the freezes are actually caused by one or some third-party application. So, here’s how you restart your phone into safe mode: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

Once your phone has successfully booted up in safe mode, try to see if it still frequently freezes. If the problem is fixed, then you have to find out which of your applications are causing the problem. Here’s what you need to do next: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the phone started freezing.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if your phone still frequently freezes even in safe mode, then it means that the problem is not caused by a third-party application. Move on to the next solution. 

Third solution: Reset all the Settings on your phone

After doing the first two procedures and you Galaxy A20 still freezes frequently, then it’s time to troubleshoot the firmware. There are times when some settings cause inconsistencies in the firmware and when that happens, it will result in performance issues like random shutdowns or freezes. By resetting the settings, you’re bringing your phone back to their default settings without deleting your personal files. This is how you do it: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset settings. 
  6. Tap the Reset settings button. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After the settings reset and your phone still frequently freezes, try the next solution. 

Fourth solution: Wipe the cache partition

Wiping the cache partition will delete the old system cache and replace it with a new one. It is also important to do this procedure because when the cache gets corrupted, your phone will also suffer some performance-related issues. That might be the case here so follow these steps to rule this possibility out: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A20 logo shows, release the keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once your Galaxy A20 has finished rebooting, try to see if it still frequently freezes because if it does, then you have no other choice but to reset it. 

Fifth solution: Master Reset your phone

A master reset can always fix any performance issues including devices that frequently freezing. If the previous solutions failed to fix the problem, then you have no other choice but to do this. However, before you do it, make sure to create a copy of your important files, especially the ones that are stored in your device’s internal storage as they will all be deleted. It is also recommended that after the backup, remove your Google account so that you won’t be locked out. So when you’re ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A120 logo shows, release the keys.
  4. Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, set up your Samsung Galaxy as a new device. I hope that we’ve been able to help you.