Incoming calls on Samsung Galaxy S6 Edge go straight to voicemail, plus other call related problems after firmware update

There have been a lot of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners who were complaining about their phones being messed up after a firmware update (minor Lollipop update) and this includes call problems. The most common is that calls go straight to voicemail and the owner won’t even know somebody called as the phone won’t ring.


Read on to learn more about the problems I cited here and how to tackle them if they occur. If, however, you were looking for a solution to a different problem, visit our troubleshooting guide for the Galaxy S6 Edge. Find issues related to yours and use the solutions we suggested. If they don’t work, then fill up this form, provide as much information as possible and hit submit to reach us.

Here’s the list of the problems I included in this post…


Galaxy S6 Edge calls go straight to voicemail

Problem: Since Thursday of last week, my Edge contacts phone calls are being sent straight to voicemail. My phone does not ring when they call and the only reason I know that they called me is when I call them and they tell me that they tried to call me all day. Also I don’t get their text messages until three or four hours after they sent them to me or when I call them, then their text message comes through. Its very annoying. Please help! I have not downloaded any recent apps and I’ve called the carrier T-Mobile and Samsung to no avail. I’ve tried turning off the Edge completely and it worked for an hour and then the issue started back again.

Troubleshooting: Based on reports from owners who have similar problems, there are only two possibilities; either the problem is caused by VoLTE or it’s totally a network issue. You can easily rule out the former by turning it off.

  1. Open the Phone app.
  2. Tap on More and then touch Settings.
  3. Scroll to Call Settings section and tap Voice over LTE settings.
  4. Choose Do not use VoLTE, then OK.
  5. Now reboot your phone.

If the problem remained after this, then it’s a network problem. You should call your carrier or provider and report this so you could get help.

Can’t merge incoming calls on Galaxy S6 Edge

Problem: Just wondering why the S6 and S6 Edge don’t have the capability to merge an incoming call when you’re already on the phone. If you want both parties on the line at the same time, you have to hang up on one, call them back and then merge.

Answer: Well, obviously, you can merge calls using the sequence you mentioned but you can never merge incoming calls. This issue varies from carrier to carrier as some don’t have issues merging calls regardless if they were incoming or outgoing. There’s not much we can do about it but your carrier just might have. Call them and complain about it so they’ll take action.

First time calls go straight to voicemail on Galaxy S6 Edge

Problem: Whenever someone calls me the first time, it goes straight to voicemail but if they phone me the second time it goes through. Why is that and what is the solution? I’ve tried to restart the phone but it is still have the same problem.

Suggestion: The other variation of this problem is that you have to dial a contact twice to be able to call it and basically, it’s a network issue. The phone needs to be properly synced with the network. First of all, try this procedure here:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings app.
  3. Scroll to ‘Connections’ section and tap Mobile networks.
  4. Touch Network operators.
  5. Tap Search now and connect to your network.

If that won’t fix the problem, then call your provider and report the issue. More often, they just need to re-provision your phone to work seamlessly again with their network and all the work will be done on their end.

Related Problem: Hi Droid guy, me and my friend recently got pushed the 5.1.1 update for our s6, mine is an edge. Since the update, If we are connected to wifi, out texts are very late, and anyone calling us goes straight to voice mail. I can’t find anything about this online, I’ve factory rest my phone and followed directions on one of your posts. Nothing really seems to work, I’ve also read that I’m unable to revert to 5.0.2 with out popping my knox resistor. I’m unsure what I should do?

an you chime in on this at all. We both have the same carrier (Rogers) he has the regular S6, I have the edge, and we both have the same problem.

Can’t put call on hold and end it on a Spring Galaxy S6 Edge

Problem: I recently switched from T-mobile to sprint,  on my T-Mobile phone (S6 Edge) I could put a call on hold,  and end that call without ending my original call. Huge problem can’t do on Sprint, help.

Answer: Some services that are available on another carrier may not be available on another so this is totally a provider issue. There’s not much we can do about it but reporting it might just push your provider to act on it.

Can’t hear callers after firmware update on Galaxy S6 Edge

Problem: I recently did a software upgrade for my Galaxy S6 Edge and now am having issues hearing my contacts when I call them or receive calls over the network that am using,  but everything is fine when I am doing Internet calls over whatsapp for example. How do I downgrade to the previous software?

Answer: It’s a network problem. I don’t know if the phone has been provided by your current carrier or service provider but if not, then the problem is with provisioning or some settings. You need to call your provider about it so you can receive instructions what you need to do on your end and if it were a provisioning issue, the phone will be re-provisioned  to work on the network you’re currently in.

Related Problem: Hi there! It’s been a few weeks since I’ve apply the new update on my phone. Now when somebody try to call me, they reach instantly the voicemail. I cant even received the notification pop-up message that ive got a voicemail unless I restart my phone. How can i fix this problem and receive phone call like back then?

Thanks a lot for you help I really need it I don’t know what to do. I’m with fido my phone is ok for the bars and my account is at 0$ so I dunno what’s happening.

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