We have some readers that own the Samsung Galaxy Note FE who are complaining about a problem that has something to do with the performance of their devices. Some reported that the phone turned off on its own and would no longer respond or turn on while others said their devices stopped responding for no apparent reason. Things like this happen all the time and owners may seem to panic thinking it could be a serious problem with the firmware.
In this post, I will address this problem and provide you with the solution we’ve been using to address this issue. As long as your device hasn’t been dropped on a hard surface or used underwater for a long time, rest assured that the problem is not as serious as it seems. In fact, you can fix it on your own by following the procedures below. So, continue reading to know what to do when your phone acts like this.
But before anything else, if you have problems with your new device, make sure you visit our Note FE troubleshooting page for we have already addressed several issues since the shipping started. If you’re currently bugged by one of the common problems, we may already have existing solutions for them so take time browsing through the page. You may also contact us through our Android issues questionnaire and give us necessary information about your problem in case you need further assistance.
How to make your frozen Galaxy Note FE respond again
While it may seem like a very serious hardware problem, most of the time, it’s not. In fact, it could be just a minor issue with the firmware. The procedures below are what you need to make your Galaxy Note FE respond again provided the phone doesn’t have any physical and liquid damages.
First solution: Perform the Forced Restart
The Galaxy Note FE has a non-removable battery so you cannot just do the procedure we often do to phones with removable batteries to address this problem. In this case, however, your option is to do the forced reboot that simulates battery pull and refreshes your phone’s memory as well as reloads its apps, services and core functions.
- Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.
This procedure will simulate battery disconnect on your phone and will force it to boot up provided it still has enough battery to power up its hardware and run its software. This might be the only thing you need to do to bring the phone back to life. However, if this fails, then try this…
- Press and hold the Volume Down button first and don’t let go.
- Now press and hold the Power key while holding down the Volume Down button.
- Keep both keys held for 10 seconds or until the screen turns on.
It’s basically like the first procedure only that we’re making sure the combination is done correctly. Remember that if you pressed and held the Power key first, the forced restart won’t work since doing so will immediately trigger the phone to turn on.
If your device still won’t respond after doing this, then you have to move on to the next method.
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Second solution: Try charging your Note FE and do the Forced Restart again
It’s possible that the battery got completely drained. While it’s not really a big problem, there are times when the firmware would crash as some of the services may not be shut down properly. In which case, you have a phone that doesn’t respond due to a firmware crash and a device that won’t turn on due to a drained battery. So, here’s what you should do about its:
- Plug the charger to a working AC outlet.
- Using the original data cable, connect your phone to its charger.
- Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
- Now, press and hold the Volume Down button and the Power key together for 10 seconds or more to force restart the phone.
If the device is still not responding after this, then it’s time to bring it back to the store or to the shop so that a technician can check it up for you.
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