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How to unfreeze a frozen Samsung Galaxy C7 Pro (easy steps)

ByHarjie Hisona

Freezes and lags happen all the time especially if you own an entry-level device like the Samsung Galaxy C7 Pro. More often than not, they’re minor issues as you may be able to regain access to your phone after a few seconds. However, there are cases wherein the phone freezes at a certain screen and would no longer respond.

One of our readers reported that his Galaxy C7 Pro stopped responding while he was texting. As a result, his phone shows the text he was typing when the phone crashed. The device doesn’t respond when the power key, or any buttons for that matter, is pressed. It won’t also respond when the phone is connected to its charger.

The thing about this issue is that it leaves an impression that it’s a serious hardware problem. In this post, I will walk you through in troubleshooting your phone. I will also share with you the solution we’ve been using to address this problem. So, if you’re one of the owners of this phone and are currently having similar issues, continue reading as this article may help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to reset your Galaxy C7 Pro that would no longer respond

While this issue may seem like a very serious problem with the hardware, more often it’s not and you can actually fix it on  your own and make your phone respond again. There are a couple of things you can do to address it…

First solution: Forced Restart

If you’re familiar with battery pull procedure that we often do to phones with removable batteries when they crash, well, it’s similar to that only that we do this with phones that have non-removable batteries.

Your Galaxy C7 Pro is hard-wired to do this method if the combination is done correctly. In fact, it’s the only thing that could make your device respond if the problem is indeed a firmware crash. This is how you do it:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds or more.

If the combination is performed correctly, your Galaxy C7 Pro will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.

On the other hand, if it doesn’t respond to it, then try doing this:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or so.

It’s basically the same as the procedure above only that we’re making sure you press and hold the volume down button before the power key because doing it otherwise won’t give you similar result. If your phone is still not respond to this, however, then move on to the next procedure.

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Second solution: Try charging your phone and do the forced reboot again

It’s necessary to do this because the battery of your phone may have been drained completely and while it’s not really a serious problem, there are times when it causes the firmware to crash because some services and hardware components may not be properly shut down. In this case, you’ll be dealing with a couple of issues and both actually prevent the device to respond or boot up. To address this, here’s what you should do:

  1. Plug the charger to the wall outlet.
  2. Connect the phone to its charger using the original cable.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to the charger for at least ten minutes.
  4. Now, press and hold the Volume Down and Power keys at the same time for 10 seconds or more.

If your phone is still not responding after this, then bring it back to the store or shop so that a technician can take care of it for you. But before you actually do that, try booting it up in Recovery Mode. If successful, proceed with the master reset:

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset”.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If there’s still a problem after a reset or if your phone refuses to boot up in recovery mode, then bring it to the tech.

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