We’ve been contacted by some of our readers because their Samsung Galaxy Note 8 units reportedly froze and would no longer respond. Some are stuck on a black screen with their phones not turning on when the power key is pressed or held while others are reportedly stuck on the screen they last saw prior to the problem. Most of the time, this kind of problem is due to a firmware crash which leaves your phone to become unresponsive to whatever you do including charging.
In this post, I will share with you the solution we’ve been using to address this problem since this isn’t the first time we encountered this issue. There were already a lot of cases we encountered before that left many devices unusable. The thing is as long as your phone doesn’t have any signs of physical and/or liquid damage and then this issue occurred, it’s not a big deal. You can bring your phone to respond again by doing a thing or two. Read on to know how to fix you Galaxy Note 8 that’s frozen.
Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
How to make your frozen Galaxy Note 8 respond again
While this issue often leaves an impression that your phone has a serious hardware problem, in reality, it’s just a minor issue with the firmware that you can fix on your own without going to the shop or back to the store. Follow the procedures below so you can continue using your phone without any problem…
First solution: Forced Reboot
If you’re familiar with the battery pull that we often do to phones with removable batteries, well, the Forced Reboot is the equivalent of it but we do this to phones with non-removable batteries. What it does is refresh your phone’s memory by reloading all apps, services and core functions. For firmware or system crashes, this is the ultimate solution because even if your device is unresponsive, it may still be able to respond to this method because your phone is hard-wired to respond to this. Again, it simulates battery disconnect and once such method is done, your Galaxy Note 8 may boot up successfully. To do this, press and hold the volume down and power keys simultaneously for 10 seconds or more.
If the phone stopped responding due to a firmware crash, then it should be booting up by now already as long as you did the combination correctly. If the phone is still not responding after the first attempt, try doing it a couple more times or you may try this instead:
- Press and hold the volume down button first and don’t let it go.
- Now, press and hold the power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more.
It is basically the same as the first procedure only that we’re making sure the power key is pressed and held after the volume down button because doing it otherwise won’t give you the result.
If your phone is still not responding even after doing the second procedure, then it’s possible that the battery got drained completely.
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Second solution: Try charging your phone
The primary purpose is not to replenish the battery but to see if it responds to it. Usually when the phone detects there’s current flowing through its circuits from the charger, the screen would turn on to notify the user and it actually happens, then it means that the phone is still active. In fact, if the screen turns on when the charger is connected, then you can consider this problem fixed. Here’s what you have to do…
- Plug the charger to a working AC outlet.
- Use the original cable to connect the phone to its charger.
- Regardless whether the phone responds immediately the moment you connect it or not, leave it connected to the charger for 10 minutes.
- Assuming it remains having a black screen, press and hold the volume down and power keys at the same time for 10 seconds.
If this problem is as minor as we thought, then your phone should already be booting up by now. However, if it’s still not responding then it’s very much possible at this point that the issue is with the hardware. In that case, you need to bring the phone to the shop or back to the store where you bought it so that a technician can check it up for you.
I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us or leave a comment below.
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