How to reset a frozen Galaxy S10 Plus [Troubleshooting Guide]

Firmware issues occur from time to time even to high-end devices and that’s the reason why some of our readers complained about their frozen Galaxy S10 Plus. When this problem happens, your phone becomes unresponsive and may be stuck on a certain screen. There are also instances that all you can see is a black screen. This, of course, gives an impression that your device has some hardware issues having an unresponsive screen and all. But the thing is, it’s more often just due to a firmware problem and there’s always something you can do about it.

In this article, I will walk you through in troubleshooting your Galaxy S10 Plus that got stuck on a certain screen. I will share with you the solutions we’ve been using in fixing problems like this before. It’s not the first time we encountered this problem so we already know what works and what not. Continue reading as this post may be able to help you fix the issue one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Easy ways to reset a frozen Galaxy S10 Plus

Let’s get real first. Most of the time, we can fix problems like this as long as the phone doesn’t have any signs of physical or liquid damage and that the firmware hasn’t been modified in any way. With these conditions, we can almost be sure it’s just a minor issue, however, if the problem continues even after this, then that’s the time you have to bring the phone back to the store or shop so that a technician can check it for you. Here’s the thing, you can only do so much when the phone is not responding and we really don’t suggest to pop open the device because the warranty will automatically be voided. Besides, there’s no guarantee that you could make your frozen Galaxy S10 Plus respond again by opening it and tinkering some of its hardware components.

Now, with all of that being said, here are the things you have to do to reset a frozen Galaxy S10 Plus…

First solution: Forced restart

It is a simulated battery removal procedure that has been proven to be effective in fixing problems like this. Most of the time a frozen phone could be just a result of firmware crash. That’s right, a system crash can make your phone unresponsive and while it may seem like a serious hardware issue, it’s just a minor firmware problem. To fix it, try this:

  • Press and hold the Volume Down and Power keys at the same time for 15 seconds or more.

If your phone slightly vibrates and then boots up, then problem solved! That’s all you need to do to make your frozen Galaxy S10 Plus respond again. Try doing the same procedure if it continues to be unresponsive after the first try. After a few tries and your phone is still frozen or not responding, then try this…

  1. Press and hold the volume down button and don’t release it.
  2. While holding down the volume button, press and hold the power key as well.
  3. Keep both keys held down together for 15 seconds or more.

It’s basically the same as the first procedure only that we’re making sure this time that the power key is pressed and held after the volume down button because if you pressed it before the volume button, you may not have the same result.

Now, if your frozen Galaxy S10 Plus is still not responding after this, it’s possible that the battery got drained and the firmware crashed just before it powered down. Move on to the next solution to rule out such possibility.

ALSO READ: Samsung Galaxy S10 Plus keeps showing “My Files has stopped”

Second solution: Charge and perform Forced restart

Having a drained battery isn’t really a problem but there are times when a simple issue like this can cause the firmware to crash. When that happens, you’ll be dealing with a couple of issues that both result to a frozen Galaxy S10 Plus. but don’t worry, you can always fix it by doing the following:

  1. Plug the original charger to a working wall outlet. It’s best to use a wired charger for this.
  2. Connect your phone to its charger using the original cable.
  3. Regardless whether your phone show the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. After which, press and hold the volume down button and the power key for 15 seconds or more.

If the problem is just due to a firmware crash just like what usually is, then your phone should already be booting up by now. However, if your frozen Galaxy S10 Plus is still not responding even after this, then it’s time you brought it back to the store or shop so that a technician will check the device for you.

ALSO READ: Pandora keeps crashing on Samsung Galaxy S10 Plus

I hope that we’ve been able to help you reset your frozen Galaxy S10 Plus. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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