How To Recover Data From Google Pixel 3XL With Broken Display

The #Google #Pixel3XL is one of the two flagship devices released by the search giant last year which is best known for having a large display. This phone sports a 6.3 inch P-OLED display on a body made of an Aluminum frame with Corning Gorilla Glass on both the front and back. Under the hood is a Snapdragon 845 processor combined with 4GB of RAM. One great thing about this device is that it always gets the latest software version ahead of other devices. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle how to recover data from Google Pixel 3XL with broken display.

If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Recover Data From Google Pixel 3XL With Broken Display

Problem: I dropped my Google Pixel 3XL and the top third or so of the screen was still showing, but the rest of the screen went black and was glitched out a bit. At first I could still unlock the phone and click icons and apps if I tapped where they were, but after an attempt to turn it off then back on in hopes of some improvement, the screen got worse and I couldn’t even unlock it or turn it off or anything else. I have my contacts all written down and my pictures are all saved with my Google account but I have a lot of important things in my Notepad I am trying to recover. Is there any possible trick I can do to get the screen working long enough to get it or is there any way perhaps my carrier (Verizon) can recover it if I contact them?

Solution: The best way to recover data right now on your phone is to have the display replaced first as you will not be able to interact with the device without the help of the touchscreen. You can however try to perform the steps listed below and check if you are able to backup your phone data.

Check your Google Drive account

If you have turned on the Backup to Google Drive feature of the phone then you will be able to access your data from any device.

Take note that this only works if you have previously followed the steps listed below.

  • From a Home screen, touch and swipe up to display all apps.
  • Navigate: Settings  > System About icon > Advanced.
  • Tap Backup Backup icon.
  • Tap the Backup to Google Drive switch to turn on.
  • From the account field, ensure you list the appropriate account.

Try using another Pixel 3XL as a guide

If the display of the phone is black but the touch input still works then you can still navigate the screen with the help of another Pixel 3XL device. You can swipe the screen then enable data transfer.

If the above steps don’t work then your only option is to have the display replaced at a service center.