How to make your unresponsive Samsung Galaxy S8 respond again (easy steps)

When your phone becomes unresponsive for no apparent reason or cause, you can expect it to be a result of a firmware crash. This problem is common and even premium phones like the Samsung Galaxy S8 may also experience this kind of problem. We have been contacted by some of our readers who are complaining about their devices that reportedly became unresponsive. According to some, their phones just turned off on their own and would no longer turn back on while others said their devices are stuck at a certain screen and would neither reboot nor charge.

In this article, I will walk you through in troubleshooting your Samsung Galaxy S8 that became unresponsive. Since it’s not the first time we encountered this issue, I will also share with you the solution we’ve been using in addressing this problem. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this post may be able to help you somehow.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix your Galaxy S8 that won’t respond

This problem may seem like a hardware problem but more often than not, it’s actually just a minor glitch or a firmware issue. I’ve already encountered this kind of issue with different devices and it’s easy to fix provided that there are no signs of physical and/or liquid damage.

First solution: Do the Forced Reboot

If you’re familiar with battery pull procedure that we often do to phones with removable battery when they crash, well, it’s similar to that only that we do this with phones that have non-removable batteries. Your phone is hard-wired to do this method if the combination is done correctly. In fact, it’s the only thing that could make your device respond if the problem is indeed a firmware crash. This is how you do it:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds or more.

If the combination is performed correctly, your S8 will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.

On the other hand, if your Galaxy S8 doesn’t respond to it, try doing it a couple more times to make sure your doing it right. Or, you may try this instead:

  1. Press and hold the Volume Down button and don’t release it.
  2. Then, press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down together for 10 seconds or more to simulate battery disconnect.

It’s similar to the first procedure only that we’re making sure that you press and hold the volume down button before pressing the power key because that’s the way it should be. Pressing and holding the power key first won’t give you the same result and the Forced Reboot won’t be performed. However, if your phone is still not responding after this, then you have to move on to the next procedure.


Second solution: Try charging your phone and do the Forced Reboot

It’s possible that the battery is drained and while having an empty bat isn’t really a problem, what happened before the juice ran out may have triggered the problem. When the battery is drained, some services and hardware components may not be shut down properly. As a result, your phone will crash and then add the fact that there’s no juice left. So, you will have a phone that won’t turn on when the power key is hit and won’t charge when connected to its charger. Here’s what you should do about it:

  1. Plug the charger to a working wall outlet and make sure you’re using the original wired charger.
  2. Using the original power / data cable, connect your device to its charger.
  3. Regardless whether the charging signs are showing or not, allow the phone to be connected to its charger for 10 minutes.
  4. After which, press and hold the Volume Down button and don’t release it.
  5. Then, press and hold the Power key while holding down the Volume Down button.
  6. Keep both keys held down together for 10 seconds or more to simulate battery disconnect.

If the device is still not working after this, then the problem is more serious that we thought. Bring the phone back to the store or to the local shop so that a technician can fix it for you.

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