When a virus infection shows up on a powerful smartphone like the Samsung Galaxy S10e, the warning is often fake in a sense that it would just like you to follow the link to a certain site where you will be instructed to download an app that will “help” get rid of the virus. But the fact is the app itself comes with malware or malicious codes. If you fall prey to this modus operandi, your phone may end up having all sorts of malware and virus infection popups and that’s when the real problem begins.
In this post, I will walk you through in troubleshooting your Galaxy S10e that keeps showing up the virus infection warning. I will help you get rid of it so that your phone, data and personal information will not be compromised. If you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.
Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
Get rid of virus infection warning on Galaxy S10e
First of all, if it’s the first time you’re getting the virus infection warning on your phone, it could be that you’ve browsed through some sketchy websites. Try to find out if the pop up is a dialog box or just another window of the web browser you’re using. If it’s just a browser window, there’s no need to worry about it. Just close the window and don’t visit the website again. Yeah, fixing this problem is as simple as that.
However, if it’s a dialog box that pops up when you use an app, then it must be embedded in the app and triggered by it. If you haven’t acted on it yet, there’s no need to worry about it still. Just close the dialog box and uninstall that shady app you’re using. However, if you’ve gone as far as visiting the link and downloading some files or apps, there’s a possibility that some of your apps or files have already been infected. Don’t worry, there’s always something you can do about it. Here’s what you need to do:
First step: Run your Galaxy S10e in Safe Mode
This is a very important step and you must start your troubleshooting with it. What it does is disable all third-party applications and run your phone with out-of-the-box configuration. This will tell you immediately if pre-installed apps have also been infected as the virus infection popup will show up in this mode. However, if the infection is limited to a third-party application, then you will not be able to see the warning in this mode. Follow these steps to temporarily disable all third-party applications in your Galaxy S10e:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If the virus infection warning still shows up in this mode, then skip to the third step as you will need to troubleshoot the firmware already. However, if it won’t pop up in this mode, then it means that the virus or the malicious code still remains in the app that you may have downloaded from the Play Store or somewhere else. In this case, move on to the next step.
Second step: Uninstall suspicious applications
If the virus infection popup isn’t showing up in safe mode, the next thing you must do is determine which app triggers it. So, restart your phone normally to boot into standard mode. And then continue using your phone until the warning shows up again but be mindful of the apps you’re using to know which of them triggers it. Once you already have an app in minde, uninstall it and here’s how that’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and tap the suspicious app.
- Tap UNINSTALL > OK.
It’s actually pretty easy to uninstall an app but the most challenging part is how to determine which of your apps is causing the problem. You may have to uninstall more than one app to fix the problem or you may not be able to find out which among them is the culprit. In this case, you have no other choice but to reset your phone.
Third step: Backup your files and do the master reset
You will have to do this procedure if the virus infection warning still shows up even if your phone is in safe mode or if you’ve already uninstalled several apps but the warning continues to keep on showing up.
This is a necessary procedure to protect both your phone and data. However, before doing this, make sure to create a backup of your important files as they will be deleted during the process. A reset will clear off all third-party apps, personal files, your contacts and any other data that aren’t part of the original or default configuration. It also means that all the associations of third-party apps to pre-installed apps will be deleted and all malicious codes will be disabled.
Before the reset, make sure to remove your Google account from your phone so that you won’t be locked out of your device after that. Once everything is set and ready, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, setup your phone with the same Google account and the first thing you should download is the antivirus. Once you have the app on your device, restore your files, apps and other data. So now, you’ve already gotten rid of the virus infection warning and your device now have a better protection against viruses and other malware.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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