How To Get A Refund For NBA 2K24 | Steam | PlayStation | Xbox

NBA 2K24 recently launched to much fanfare, but some players quickly found themselves dissatisfied with the game. Issues with servers being down, gameplay changes, and expensive microtransactions have led some fans to seek refunds. If you feel the game is not for you, here is how to get a refund for NBA 2K24.

Understanding The Frustrations Behind NBA 2K24 Refund Requests

Many NBA 2K veterans are upset about changes made in 2K24 that affect game progression. A new badge system causes equipped badges to regress in level if not used enough in games. This means all the grinding can be diminished if you don’t play exactly how the system wants you to. Additionally, complaints of timed quests and fear-of-missing-out mechanics put pressure on players to constantly be on the treadmill.

A Reddit user described his experience:

“I played for Hours and [had] no headway into a badge! The gameplay is decent, I guess, but the badge regression [and] vc prices just took me out of it.”

Others feel 2K24 now requires spending real money to compete online in modes like MyCareer as badge upgrades and progress could be faster. There is resentment over $70 games trying to monetize players further.

Another NBA 2K24 player stated:

“2k shouldn’t be able to alter a build after you spent your hard earned $ on it. That’s scamming.”

Between connection issues, reduced defense, and feeling nickel-and-dimed, fans are questioning if NBA 2K24 is worth the investment. Thankfully, there are options to get a full or partial refund if the game does not meet expectations.

How To Get A Refund For NBA 2K24

Here are the detailed steps on how to get a refund for NBA 2K24 on all platforms:

Getting A Refund For NBA 2K24 on Steam

Steam provides refunds for PC games but has stricter requirements than Microsoft’s digital storefront. Here is how to try and get your money back:

Like Xbox, Steam requires less than 2 hours of playtime and owning the game for fewer than 14 days. Having technical issues improves your chances if you play longer. Be persistent and keep trying if your initial refund request gets declined. 

Requesting A Refund On PlayStation 

PlayStation’s official refund policy only allows refunds if you haven’t started downloading or streaming the purchased content. However, users report you can sometimes get a one-time courtesy refund by contacting PlayStation support. 

Here are the detailed steps for getting a PlayStation refund through the website, app, and customer support:

Through PlayStation Website:

1. Go to playstation.com/en-us/support.
2. Sign into your PlayStation account.
3. Click on “Refunds” under the PS Store & Refunds tab.
4. Click on Requesting a PS Store refund.
5. Select refund for games and add-ons.
6. Click on the Request Refund link.
7. Click on the Contact PlayStation Support button.
8. Click on PS Store & Refunds.
9. Click on PlayStation Store refunds.
10. Chat with a virtual assistant, answering questions accurately.
11. Get connected to a live agent to process the refund.
12. Explain your refund reason clearly and politely.
13. If your request is granted, a refund will be issued to the original payment method.

Through PlayStation App:

1. Download the PlayStation App on your mobile.
2. Launch the PS app and sign into your account.
3. Tap the Settings icon (gear icon).
4. Scroll down and find Support.
5. Select PS Store & Refunds.
6. Choose Refunds > Requesting a PS Store Refund.
7. Select refund for games and add-ons.
8. Click on the Request Refund link.
9. Click on the Contact PlayStation Support button.
10. Click on PS Store & Refunds.
11. Click on PlayStation Store refunds.
12. Chat with a virtual assistant, answering questions accurately.
13. Get connected to a live agent to process the refund.
14. Explain your refund reason clearly and politely.
15. If your request is approved, a refund will be issued to the original payment method.

Through Customer Support:

1. Locate the PlayStation consumer support number for your region.
2. Call the number and speak to a customer service representative.
3. Provide your PlayStation Online ID and request a refund.
4. Specify which content you want refunded and the reason.
5. Answer any questions politely and follow agent instructions.
6. Ask for confirmation on when the refund will be issued.
7. If call volume is high, opt for a call-back instead of waiting on hold.

Refund success may depend on your past refund history, playtime, and the reason given. Persistence and politeness can help. Those with under 2 hours of playtime have better chances.

Getting An Xbox/Microsoft Store Refund 

Microsoft is more lenient than PlayStation when it comes to refunding digital purchases. Follow these steps for the best results:

1. Go to account.microsoft.com and sign into your account.
2. Click on your name and click on the Payment & Billing tab, then Order History.
3. Find NBA 2K24 in your list of purchases.
4. Click on Request A Refund if the button is shown.
5. Select a reason for your refund request. Pick the option that best matches your complaint.
6. Confirm you want a refund. Microsoft will typically approve it instantly.
7. The refund amount will be credited back to your payment method.

Note that Microsoft allows refunds within 14 days of purchase and if you have under 2 hours of gameplay time. Refunds can also be requested on the Xbox console by going to Settings > Account > Order history. 

Getting a refund directly from 2K is unlikely, so go through the digital retailer used to purchase NBA 2K24. While not guaranteed, being a dissatisfied customer often entitles you to a refund. If enough fans speak up and return NBA 2K24, it may inspire 2K to revisit changes made to the game in future updates.