When your smartphone keeps disconnecting from your Wi-Fi network, you’re probably just way too far from your wireless router or modem and so your device is getting a weak signal. When the signal is weak, the connection is more prone to interruptions. As a result, your connection becomes intermittent. To prevent this from happening, make sure you use your device in closer range to your network equipment.
Aside from distance, there also some software-related factors that can interrupt connection between your device and Wi-Fi network. And this is what’s tackled in this context. If you happen to experience the same issue on your Motorola Moto E4 that keeps disconnecting from your Wi-Fi network, then you can refer to the highlighted solutions below.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot Moto E4 that keeps disconnecting from WiFi network
Before you troubleshoot your Moto E4, reboot your network equipment (wireless router or modem). Doing so will make sure that the problem isn’t due to a firmware crash on your wireless router or modem in use. To do so, turn off your modem/router by pressing the Power button until all its lights go off. When it’s off, unplug the AC adapter from the power source then give it at least 30 seconds. After the elapsed time, plug it back in and then press the Power button to turn the router/modem back on. Wait until all the lights become stable and your phone to reconnect to your Wi-Fi network. If your Moto E4 still disconnects from your Wi-Fi network, then move and try these subsequent methods to eliminate software problems from your device.
First solution: Soft reset/force restart your Moto E4.
To eliminate random software glitches that cause errors to your phone’s wireless functions, perform a soft reset or force restart your Moto E4. Doing so also dumps errant cached files from the internal memory that may be causing conflicts to the network system. Here’s how it’s done:
- Press the Power button for a few seconds then release when the menu appears.
- Select Power off then tap OK. Your phone will then shut down.
- After 30 seconds, press the Power button to turn the phone on again.
Alternatively, you can force restart your Moto E4 with these steps:
- Press and hold the Power button for about 10 to 20 seconds.
- Release the button when the phone restarts and goes through the boot-up sequence.
Allow your device to finish restarting and then retry connecting to Wi-Fi and see if it’s already working stable. If it still disconnects, continue to troubleshoot with the next applicable methods.
Second solution: Forget Wi-Fi network on your Moto E4.
The Wi-Fi network may have been corrupted and therefore it’s constantly failing. To clear this out, deleting and re-adding the Wi-Fi network can help. Doing so will let your device establish a fresh connection to the Wi-Fi network like the first time it connects to it. Here’s what you should do then:
- Tap Apps from the Home screen.
- Tap Settings.
- Tap Wi-Fi. Make sure it’s enabled.
- Touch and hold the Wi-Fi network.
- Then tap the option to Forget network.
The selected Wi-Fi network will then be deleted from your phone. To use the same Wi-Fi network for your Internet, you will need to add it back. Here’s how:
- Navigate to Apps-> Settings-> Wi-Fi menu, and make sure the Wi-Fi switch is turned on.
- Navigate to a list of Wi-Fi network in range.
- Then tap to select your preferred Wi-Fi network.
- If prompted, enter the network password to continue.
- Then tap Connect.
Wait until your device is connected. Then test your connection to see if that fixes the problem.
Third solution: Reset network/APN settings on your Moto E4.
Some network-related settings might have been messed up by a faulty update and eventually affects the device network stability. This is likely the trigger if your phone started to experience Wi-Fi connection drops following an update installation. To clear any errors from the network settings on your phone, follow these steps to reset network or APN settings on your Moto E4:
- Swipe left from the Home screen.
- Tap Settings.
- Scroll to and tap More.
- Select Mobile networks.
- Tap Access point names.
- Then tap the Menu icon (three vertical dots) on the top-right corner of the APNs screen.
- Select Reset to default option.
Restart your phone when the reset is done and then reconnect to your Wi-Fi network. Network problems should already be gone by then.
Fourth solution: Update phone software to the latest version available.
Installing the latest software update for your device can also be the key to fixing the problem if it’s somehow inflicted by software bugs and malicious software. Software updates usually offer security enhancements or bug fixes. To check for over-the-air update on your Moto E4, follow these steps:
- Go to the Home screen, then drag the arrow symbol up.
- Tap Settings.
- Scroll to and then tap System.
- Select System updates.
This method however is only possible if your device has stable access to Wi-Fi internet. If necessary, you can try to use other tools to update your phone on a computer instead.
Fifth solution: Wipe cache partition and factory reset in Android Recovery.
You may have to consider resorting to a full system reset if nothing else works and that your Moto E4 is still not getting a stable connection to your Wi-Fi network. There may be some fatal system errors on the phone that’s preventing it from establishing a decent Wi-Fi connection and that must be cleared. Should you wish to continue with this reset, back up all your important files for safekeeping. Then follow these steps to factory reset and wipe cache partition your Moto E4 via Android recovery:
- Turn your phone off.
- Then, press and hold both the Volume Down and Power buttons for a few seconds and then release both buttons when the Boot options screen appears.
- Press the Volume Down button to scroll to and highlight Recovery.
- Press the Volume Up button to select. The Motorola logo will display followed by the Android recovery screen.
- On the Android recovery screen, press and hold the Volume Up button for about 10 to 15 seconds.
- Then quickly press and release the Power button. The Android recovery screen will then show up.
- Press the Volume Down button to scroll to and highlight Factory data reset/wipe data then press the Power button to confirm.
- Press the Volume button to highlight Wipe Cache Partition from the given options.
- Press the Power button to confirm selection. Your device will then instigate resetting then wiping cache partition and prompts you to Restart your phone when done.
- To confirm restart, press the Power button.
Software problems should all be gone after the reset. But if the problem persists and your Moto E4 still disconnects from Wi-Fi, then the problem is likely on the network equipment or your network service provider.
Seek more help
You may escalate the problem to your Internet service provider or carrier if it persists after exhausting all prior means to deal with network-related issues on your device. You can ask them to check their outage board to find out if the problem is attributed to an ongoing outage or service maintenance.
If you suspect that the router or modem is to blame, then you should contact the manufacturer of the network equipment for further assistance in fixing it. If it’s provided by your carrier, then you can request for a technician to come over and check or fix your network equipment instead.
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