Smartphones often experience random Wi-Fi drops whenever there is an ongoing network problem like server downtimes and network outages. Problems like this are inevitable given that the underlying cause isn’t on your end but on your network provider. Nonetheless, there are also network problems that are directly or indirectly inflicted by software errors on the phone itself.
These are the ones that can be remedied by some workarounds. The solutions I’ve mapped out in this context are used to deal with a network problem on the Nokia 6.1 Plus smartphone, particularly when the device keeps disconnecting from the Wi-Fi network. Hope you will find this helpful.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How troubleshoot Nokia 6.1 Plus that keeps disconnecting from WiFi?
Before performing any of the following methods, try to think of when the problem started. For example, did your Nokia phone begin to experience random Wi-Fi network disconnects after installing an app, implementing updates, or changing some settings? This will make it easier for you to determine the underlying cause and likewise obtain quick solutions. However, if this isn’t possible, then you can go ahead and try applying each of the given solutions. Feel free to start whenever you’re all set to troubleshoot your device.
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First solution: Power cycle wireless router/modem then soft reset your phone.
Network problems on the phone may also be attributed to firmware issues on the network equipment (wireless router or modem you’re using). This means that you also need to do something to clear this out. The simplest yet very effective solution to this would a power cycle on the network equipment. It’s like performing a soft reset in smartphones. If you can access your Internet source (wireless router or modem), then try to power cycle it first. Here’s how:
- Locate then press the Power button on your wireless router/modem to turn it off.
- While it’s powered off, unplug the AC adapter from the power source for about 30 seconds to 1 minute.
- After the elapsed time, plug the AC adapter back in and then press the Power button to turn on.
- Wait until all the light indicators on the wireless router/modem become stable. Make sure the signal indicator shows at least 2 stable signal bars.
Your wireless router/modem firmware is now refreshed. Then reboot/soft reset your phone to refresh its memory and operating system as well. For starters, this is how a soft reset is done on the Nokia 6.1 Plus device:
- Press and hold the Power button for a few seconds and then release when the menu appears.
- Select Power off option. Your phone will then turn off.
- After 30 seconds, press the Power button to turn the phone on again.
Minor software errors that caused the phone to disconnect from Wi-Fi network should then be cleared in the process. This does not affect any saved data on the phone.
Second solution: Turn Wi-Fi off and then on again.
Another simple way to deal with minor Wi-Fi issues on the phone is by turning the feature off and then on again. There are some factors that would cause trouble to your phone’s wireless functions and thereby results to an unstable connection between the phone and Wi-Fi network. To clear this out, try this simple workaround:
- Tap Settings from the Main screen.
- Tap Wi-Fi.
- Tap the Wi-Fi switch to turn it off for a few seconds and then tap to turn Wi-Fi back on.
When your Wi-Fi connection is active, you will see the Wi-Fi icon on the status bar at the top of the screen. This means your phone is already connected to Wi-Fi internet.
Alternatively, you can turn Airplane Mode on for a few seconds and then turn it off again. This old trick has already done wonders to many smartphone owners who dealt with various types of wireless connectivity errors and glitches.
- To do this, go to Settings-> More-> Airplane mode, then toggle the switch to turn the feature on and off.
When Airplane mode is turned on, wireless connectivity features on the phone are automatically disabled and will be enabled when Airplane mode is off. It’s another way to restart and refresh your phone’s wireless functions.
Third solution: Forget Wi-Fi network then reconnect.
A worse possibility is on the Wi-Fi network that has become totally corrupted and no longer functional. In this case, the only way to fix it is by forgetting or deleting the corrupted Wi-Fi network and then set it up again to reconnect. Here’s how to forget saved Wi-Fi network on your Nokia 6.1 Plus:
- Tap to open Settings.
- Tap Wi-Fi.
- Tap the Wi-Fi networking switch to turn it on.
- Scroll down to and tap Manage option.
- Select Known networks.
- Touch and hold the name of the Wi-Fi network you want to delete.
- Tap Delete to confirm.
After forgetting the Wi-Fi network, reboot/soft reset your phone to clear cache from the internal memory and refresh the phone system. As soon as your phone boots up, set up your Wi-Fi network to connect to.
Fourth solution: Reset network/APN settings on the phone.
Network connectivity issues on the phone may also be due to invalid or incorrect network configurations. This is often the case after installing an update that automatically overrides network settings on the device. There is a chance that the recent settings changes would cause conflict or error, and thereby makes the network connection unstable.
- Tap Settings from the Home screen.
- Scroll down to and tap Backup & Reset.
- Tap Network Settings Reset option.
Confirm network settings reset then wait until the phone restores the default or original network configurations.
Fifth solution: Update phone software (manually).
Android 8.1 Oreo update is already available for Nokia 6 (2018). But since your phone doesn’t have a stable Wi-Fi internet connection, you have to manually install the update. To make this done, you will need to sideload Oreo OTA ZIP on your computer using the stock recovery. Before you proceed, back up your data for safekeeping. Also make sure that your phone has at least 50 percent battery to avoid sudden shutdowns during the update process.
Once everything is ready, install the Android SDK tools on your computer. Then carry the rest of these steps:
- Download the Nokia 6 Android 8.1 Oreo OTA for your device model on your computer.
- Connect your phone to your computer using the supplied USB cable.
- Copy the downloaded file to the root of the SD card.
- Unplug the phone from your computer then turn it off.
- With your phone turned off, plug in the charging cable.
- Then hold the Volume Up and Power buttons simultaneously until the stock Recovery screen appears.
- Press the Volume button to scroll to and highlight Apply update from SD card option.
- Then press the Power button to confirm selection.
- Select the OTA ZIP file from the SD card then select OK to confirm. The Nokia 6 Android 8.1 Oreo update will then start installing.
- When the update is finished, the Reboot system now option is highlighted. Press the Power button to reboot your phone.
Test your device after repairing the software and see if the problem is gone. Otherwise, escalate the problem for further assistance.
Escalate the problem to your Internet service provider/carrier so they can check your current network service status from their system. If necessary, they will walk you through configuring advanced Internet options to stabilize your Wi-Fi network connection. You can also ask them to provision or reset your wireless router/modem to clear any firmware glitches on the network equipment and likewise to refresh your Internet connection.
If none of that helps, take your phone to the nearest Nokia service center in your place for hardware assessment. The network problem you’re dealing with might be attributed to hardware damage on the phone that needs some repair.
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