Network problems can occur at any time to mobile devices. Among the most prevalent network issues or symptoms would include but not limited to network errors, slow browsing, no Internet, intermittent connection, or Wi-Fi drops. Many factors can trigger these symptoms to transpire and more often a faulty software is to blame. The main issue that’s tackled in this post is on Wi-Fi drops or intermittent connection on the Nokia 8 device. Read on to find out what to do if ever you will bump into a similar Wi-Fi issue on your Nokia smartphone.
Before you troubleshoot, verify and ensure that your device software is up to date. If not, then check for the latest software version available for download and installation. Software updates can help keep your device and its key functions enhanced and optimized.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
First solution: Reboot the wireless router or modem.
Tech people would call it power cycle on the very source of your Internet connection at home — the modem and/or wireless router. This is often the first if not the very last recommended solution when dealing with Internet connectivity issues on computers and mobile devices. Modem and router firmware also crashes randomly as depicted by intermittent connectivity, slow Internet connection or no connectivity issues. And the simplest and most effective solution is a modem or router power-cycle. This is how it’s done:
- Power off your modem/wireless router.
- Unplug it from the power source for about 30 seconds to 1 minute.
- After the elapsed time, plug it back into the power source.
- If necessary, press the Power button to turn it back on.
- Wait until all the light indicators on it become stable.
If you see any red light indicator on your modem or wireless router, give it another reboot. Any red light usually indicates something bad like your modem is not getting a signal from your network tower for some reasons. In this case, you will need to deal with the a problem on your network equipment or network service provider.
Second solution: Restart your Nokia 8 (soft reset).
A soft reset or device restart is regarded as the simplest most effective solution to various types of software errors affecting different types of mobile devices regardless of the operating system. This also helps clear up and refreshes the internal memory of the device for optimum performance. If this is just the first time your phone is acting weird or keeps disconnecting from Wi-Fi, then it’s likely a minor software issue that requires a soft reset as remedy. So here’s what you should do then:
- Press the Power button for a few seconds until the menu options appear.
- Select the option to Power off then tap OK. Your phone will then shut down.
- After 30 seconds, press the Power button again until your phone turns on.
Or you can also do the alternative reboot that is a soft reset with the hardware keys. It’s often used when the device gets stuck or not responding to touches. It does the same and offers similar output as the usual reboot without affecting any of your personal information and important data saved in the internal memory of your phone. And here’s how it’s done:
- Simultaneously press and hold the Volume Up button and Power button for a few seconds or until your device power cycles.
Usually any minor errors triggered by random software glitches will be rectified by either reboots unless it’s a more complex system problem that’s causing your device to disconnect from the wireless network more often.
Third solution: Remove and re-add your Wi-Fi network.
There are instances when the wireless network gets corrupted and when this happens, pertinent errors are expected to instigate. Should this be the case, a possible way to fix it is by forgetting your wireless network or delete it from your phone and then add it back. Here’s how you do it:
- Swipe up from the bottom of the Home screen.
- Scroll down to and tap Settings.
- Tap Wi-Fi.
- Tap the Wi-Fi networking switch to enable it, if necessary.
- Scroll down to and tap the option to Manage.
- Navigate to Known networks.
- Touch and hold the Wi-Fi network you want to delete.
- Tap Delete to confirm.
- If you see multiple Wi-Fi networks that are saved but not used, remove them as well so as to prevent any of them from causing any conflict.
After deleting your wireless network, restart your phone then go back to the same Wi-Fi settings menu to set up your Wi-Fi network to connect to.
Fourth solution: Reset network settings on your Nokia 8.
When some network settings are improperly configured, chances are that your network services may not work as intended. If the problem started after installing a new firmware update on your device, it’s possible that the update automatically altered or override your current network settings and eventually resulted to this problem. As potential solution to this, you can try a network settings reset. This will erase all current network settings and restore the default values. Here’s how it’s done:
- Swipe up from the bottom of the screen.
- Tap Settings.
- Scroll to and select System.
- Tap Reset.
- Select Network settings reset.
- Tap Reset Settings to confirm.
Your phone will reboot automatically once the reset is finished. After it successfully boots up, set up your wireless network, reconnect and see if the problem is fixed.
Fifth solution: Restore your Nokia 8 to factory defaults (master reset).
If your phone still disconnects from your Wi-Fi network after exhausting all possible workarounds, then at this point you should consider opting for a system reset to wipe everything out from your phone’s internal storage and restore your device to its original factory defaults. Tough bugs and errors affecting the phone’s system functions are likewise removed in the process. Just don’t forget to back up all your important data beforehand. Once everything is set, follow these steps to master reset and restore your Nokia 8 to factory defaults through settings:
- Swipe up from the bottom of the Home screen.
- Tap Settings.
- Tap Backup & Reset.
- Tap Factory Data Reset.
- Tap Reset Device.
- If prompted, enter your credentials to continue.
- Finally, tap Erase Everything
When the reset is finished, your phone should reboot. Once it’s booted up successfully, set up your Wi-Fi network and reconnect. It should be working properly by this time.
Seek further assistance
Contact your carrier or internet service provider to verify the current status of your account and ensure that network services in your place are all up. Sometimes, problems like this occur due to some network outages. Should this be the case, all you have to do is wait until the outage is over for your network services to resume. Meanwhile, if you suspect that main issue is with your modem or wireless router, contact the manufacturer of your network equipment for recommendations.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Posts you may also like to check out:
- Samsung Galaxy Note 8 went completely dead, turned itself off and won’t charge anymore [Troubleshooting Guide]
- What to do if your Samsung Galaxy Note 8 charges slowly but drains battery pretty quickly [Troubleshooting Guide]
- What to do with Samsung Galaxy Note 8 that became so laggy, sluggish and slow [Troubleshooting Guide]