How to fix Wi-Fi connection that keeps dropping on your Samsung Galaxy Note 8 (easy steps)

No connectivity, slow browsing, intermittent connection or Wi-Fi drops are among the common symptoms of network connectivity issues transpiring in mobile devices including the Samsung Galaxy Note 8 smartphone. These problems can be attributed to many different factors. Technical issues on the network base or ISP, outages, defective router or modem, as well as software errors and faulty hardware on the device. There also some instances wherein account-related issues are to blame like when the account status isn’t good.

For Internet problems tied to account issues, you need to contact your Internet service provider or carrier to settle whatever needs to be settled to make your account status good and your services up and running again. If a faulty hardware is to blame, service would be necessary. Software-related Wi-Fi issues on the other hand, can possibly be remedied on your end. All you must do is try some workarounds and troubleshoot and resolve the underlying cause. To give you some more inputs, I’ve listed a few helpful methods for you to try. Read on to learn more.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

First solution: Reboot your wireless router/modem.

Just like other electronic devices, network equipment like your wireless router or modem also encounter random firmware issues due to various factors. And when this happens, they would fail to work. One of the symptoms to occur is intermittent connectivity or unstable Internet connection. A simple solution to this is a reboot on the network equipment. It clears up minor glitches and errors from the modem or router firmware and gives it a clean fresh start. So here’s what you should do first:

  1. Locate the Power switch on your wireless router/modem then turn it off.
  2. Unplug the AC adapter from the power source.
  3. After 30 seconds or 1 minute, plug it back in.
  4. Press Power to turn it back on.
  5. Wait until all the light indicators on your wireless router/modem become stable.

Reconnect to your Wi-Fi network then see if the problem is fixed.


Second solution: Reboot your phone (soft reset).

A soft reset or reboot on your phone can do a lot of good things. Aside from refreshing the system, it clears the internal memory from temporary files or cache and more importantly fixes random flaws and software glitches. If this is the first time you experience that the Internet is dropping or not stable on your Galaxy Note 8, then try to reboot your phone or perform a soft reset with these steps:

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

Any app that’s going rogue including your browser app will also be remedied in the process. Wait until the phone boots up completely and reconnects to your Wi-Fi network. By then you can start browsing different websites and see how’s your Internet connection does this time.

Third solution: Turn Wi-Fi off and on again.

This is another way of restarting your Wi-Fi internet connection on your phone. It’s a simple yet very effective trick that’s been utilized by many people when dealing with various random Internet issues on an Android device. It won’t hurt if you’d try it too and see how it works. Just follow these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Select Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn Wi-Fi off.
  6. After a few seconds, tap the switch to turn Wi-Fi on again.
  7. Select your Wi-Fi network from the list. If it doesn’t show in the list, tap MORE then add your Wi-Fi network.
  8. Enter the network password if necessary.
  9. Then tap Connect.

Alternatively, you can turn Airplane mode on and then off again shortly. It’s another way of restarting wireless connectivity features on your smartphone.

Once connected, try to do some test browsing and see if your Internet connection is already stable.

Fourth solution: Forget Wi-Fi network and reconnect.

Wireless internet problems that are recurring may be due to a corrupted Wi-Fi network in use. Should this be the case, deleting and setting up your wireless network would be necessary. It allows your device to connect to the wireless network as if it’s the first time it does. Here’s how to forget Wi-Fi networks on your Galaxy Note 8:

  1. Open the Apps tray by swiping up on an empty space from the Home screen.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to enable Wi-Fi if necessary.
  6. Touch and hold on the Wi-Fi network you want to forget or delete.
  7. Tap Forget network to confirm.

If you see other Wi-Fi networks in the list, you can forget or delete them all too. Doing so will prevent any of them from causing conflict with your Wi-Fi network in use. Restart your phone then scan and reconnect to your Wi-Fi network with these steps:

  1. Open the Apps tray.
  2. Go to Settings-> Connections.
  3. Tap Wi-Fi.
  4. Toggle the switch to turn Wi-Fi on if necessary.
  5. Wait until the list of available networks populates.
  6. Locate and tap to select your Wi-Fi network to connect to.
  7. Enter the network password to continue.
  8. Tap Connect.

Once connected, do some test browsing to determine if your Internet connection is already working fine and stable.

Fifth solution: Reset network settings.

A network settings reset might be the key to resolving the issue especially if it has something to do with invalid settings or incorrect options setup on your phone. There’s a chance that you’ve incorrectly configured relevant options on your device or a new update had automatically altered your current network configurations and that resulted to this error. To rule this out, try to reset network settings on your Galaxy Note 8 with these steps:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select Reset network settings.
  6. Tap Reset settings.
  7. Enter your PIN if necessary.
  8. Tap Reset settings again to confirm.

Reboot your phone once the network settings reset is finished and then set up and connect to your Wi-Fi network again with these steps:

  1. Open the Apps tray.
  2. Go to Settings-> Connections.
  3. Tap Wi-Fi.
  4. Toggle the switch to turn Wi-Fi on if necessary.
  5. Wait until the list of available networks populates.
  6. Locate and tap to select your Wi-Fi network to connect to.
  7. Enter the network password to continue.
  8. Tap Connect.

Perform some test browsing to determine if your Internet connection is already working fine and stable. If not, then perhaps you’re dealing with a more serious issue that requires other advanced solutions.

Other options

  • Master reset. Performing a full system reset or master reset can be regarded as last resort if you already run out of options. There might be a more complex system error that’s inflicting trouble on the phone’s wireless connectivity function. This reset will wipe out your data and personal information and restore your phone to its factory defaults. Having said that, creating a backup is recommended. You can carry out a factory data reset via settings or through Android system recovery.
  • ISP Technical Support. If you suspect that something is not right with your wireless router or modem, then contact your Internet service provider (ISP) to further assess your router or modem status. If necessary, try to ask them to provision or reset the router/modem remotely.
  • Contact Samsung Support. You may report the issue directly to Samsung Support if it started after installing a new software update and that it persisted after exhausting all applicable workarounds on your end.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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