How to fix Wi-Fi connection that keeps dropping on your Samsung Galaxy A8 2019 (easy steps)

Wireless internet issues in smartphones can be attributed to many different factors from the very source of the connection to the software and hardware components of the phone. This therefore denotes the need to troubleshoot from the wireless router or modem in use and then software problems on the phone that might have caused Internet connection to become problematic. And if the problem persists, that’s when hardware damage assessment must be considered. Wi-Fi issues can come in various symptoms from slow Internet connection, intermittent connectivity, to no Internet connection at all.

Tackled in this post is the issue on intermittent connectivity or when the Wi-Fi Internet keeps dropping on the Samsung Galaxy A8 2018 smartphone. If by any chance you’re experiencing similar issue on this same device, then you may refer to the following walkthroughs.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy A8 2018 with WiFi that keeps dropping

Before you begin to troubleshoot Wi-Fi problems on your Galaxy A8 2018 smartphone, power cycle your network equipment. By power cycle means turning your wireless router or modem off for a few seconds and then back on again. This will help clear any minor glitches from the router or modem firmware that might have caused the problem. To get started, locate and then press the Power switch on your network equipment to turn it off. When it’s completely off, unplug the AC adapter from the power source and leave it that way for about 30 seconds to 1 minute. After the elapsed time, plug it back into the power source and then turn it back on. Reconnect to the Internet on your phone and see if the connection is already stable. If not, then move on and troubleshoot your device with these workarounds.

First solution: Turn Wi-Fi off then on again.

This is a simple way to restart and refresh Wi-Fi connection on your device. This simple trick has done wonders to many so you should consider trying it too. Here’s how it’s done:

  1. Open the Apps/Main menu.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn the feature off shortly.
  6. After 30 seconds, tap the Wi-Fi switch again to turn Wi-Fi back on.

Wait until your phone reconnects to the Wi-Fi internet then do some test browsing to find out if the problem is fixed. Continue to the next method, if necessary.

Second solution: Forget/delete Wi-Fi network then reconnect.

Deleting the Wi-Fi network from your device usually helps if the problem is due to a corrupted wireless network. Doing so will erase the network from your device memory, thus allowing your device to connect to the Wi-Fi network as if it’s the first time it does. Here’s how it’s done:

  1. Tap Settings.
  2. Go to Connections section.
  3. Tap Wi-Fi.
  4. Locate your Wi-Fi network in use.
  5. Then tap on the information icon next to it.
  6. Select the option to Forget or Forget network to delete your network.
  7. Follow these same steps to delete all any other Wi-Fi networks saved on your device to prevent any of them from causing conflict with your current Wi-Fi network in use.

Afterwards, restart your phone to refresh the system then set up your Wi-Fi network again. To do so, just head over to your device settings then Wi-Fi menu. Once Wi-Fi is turned on, it will automatically search for Wi-Fi networks in range. Find and select your Wi-Fi network then join. Enter the correct Wi-Fi network password, if prompted and then wait for your device to get connected.

Third solution: Reset network settings on your phone.

Incorrect network settings can also lead to the same problem. This can occur when installing a new update that automatically overrides settings on your phone including Wi-Fi. To rule this out, you can perform a network settings reset to restore the default network options and then reconnect to your Wi-Fi network. Here’s how:

  1. Tap Settings from the Apps menu.
  2. Scroll to and tap General management.
  3. Scroll to and tap Reset.
  4. Select the option to Reset network settings. Doing so will delete your current network configurations and restore the default values.
  5. Tap Network Settings again to proceed.
  6. Then tap Reset to confirm network settings reset.

Fourth solution: Update device software to the latest Android version available.

Installing the latest software update on your device is also a potential solution especially if the problem is attributed to software bugs and malware. Firmware updates usually contain fix patches for security enhancements and thus eliminates any bug that’s inflicting troubles and errors on your phone. To check for updates, follow these steps:

  1. Swipe up from the bottom of the Home screen.
  2. Tap Settings.
  3. Scroll to and select Software Update.
  4. Select the option to Download updates manually.

Wait for your phone to search for available software updates. If it is up to date, you’ll be prompted with a message saying so, with the current version of the software installed. If a new software update is available, back up your data for safekeeping. Then you can update your phone on a computer through Samsung Kies. Installing the update via over-the-air is likely not possible since your Internet connection isn’t stable.

Fifth solution: Reset and restore your device to its factory defaults.

As your last-ditch solution, you can do a master reset to restore your Galaxy A8 2018 to its factory defaults, set it up as new and connect to your Wi-Fi network. This is often necessary if the problem is due to a complex system error that could not be remedied by the usual workarounds. Before you do so, be sure to back up all your data and personal information because they will be removed in the process. Once your backup is finished, you can reset your device with these steps:

  1. Press and hold the Power button to turn off your phone.
  2. While it’s off, press and hold the Volume Up and Power buttons simultaneously for a few seconds.
  3. Release both buttons when the Samsung logo appears.
  4. Tap on the screen if the Android Robot image with No Command shows up. Doing so will launch the Android Recovery screen.
  5. Press the Volume Down key on your phone several times to highlight “wipe data/factory reset” from the given options.
  6. Then press the Power button to confirm selection.
  7. Press the Volume Down key again to highlight/select Yes — delete all user data then press the Power button once to confirm.
  8. The Reboot system now option will then become highlighted. At this point, just press the Power button to trigger your phone to reboot.

Or you can do the quicker way to reset your Galaxy A8 2018 via settings menu. Again, back up all your important data beforehand to recover them later. Then proceed with these steps:

  1. Open the Menu to access apps.
  2. Tap Settings.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Wait until the reset is finished. Afterwards, you will need to enable necessary options including Wi-Fi to reconnect to and use the Internet. Everything should be working fine by now for as long as the hardware is okay. But if the problem persists, it’s time to consider opting for service or contact your service provider/carrier for more help.

Contact your Internet service provider for other options and further assistance if Wi-Fi connection still keeps dropping on your Samsung Galaxy A8 2018 smartphone even after exhausting all prior workarounds. Have them checked their outage boards to determine if the problem is attributed to an ongoing outage affecting network services in your place.

Meanwhile if you suspect that the problem is on your network equipment (wireless router/modem), then contact the manufacturer of the device or take it to a service center for hardware checkup and/or repair.

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