How To Fix The Samsung Galaxy Note 10+ 5G Black Screen of Death

The #Samsung #Galaxy #Note10+ #5G is one of the latest Android smartphones available in the market that is able to connect to a 5G network allowing it to provide a faster mobile internet experience. Released last August, this phone has a solid build quality made of an Aluminum frame with glass on both the front and back. It uses a 6.3 inch Dynamic AMOLED display with a resolution of 1080 x 2280 pixels. Under the hood is a Snapdragon 855 processor which is paired with 12GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy Note 10+ 5G Black Screen of Death issue.

If you own this particular model or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. 

How To Fix The Samsung Galaxy Note 10+ 5G Black Screen of Death

When nothing is being displayed on your phone screen and everything is just black then there’s a possibility that this could already be the  Black Screen of Death issue. This particular problem is characterized by the phone screen being completely black. You may or may not receive notifications, calls, or text messages on the device when this issue occurs. What we will be doing right now is to check if the problem is caused by a software glitch. Follow the troubleshooting steps listed below to fix the problem.

Make sure the phone is fully charged

The first thing that you will need to do in this case is to make sure that the battery has sufficient charge. This will eliminate the possibility of the problem being caused by a drained battery.

• Clean the charging port of the phone using a can of compressed air making sure to remove any dirt or debris stuck in it.
• Fully charge the phone with a charging cord and wall charger that have been tested to work on another device.
• If the phone does not charge with a wall charger then try charging the device from a computer USB port.

Once the battery is fully charged check if the Samsung Galaxy Note 10+ 5G Black Screen of Death issue still occurs.

Perform a soft reset

You should try to refresh the phone software by doing a soft reset. This will usually resolve issue caused by minor software glitches. 

• Press and hold the Power and Volume down key for up to 45 seconds.
• Wait as the device restarts.

Check if the  Samsung Galaxy Note 10+ 5G Black Screen of Death issue still occurs.

Start the phone in Safe Mode

There’s a possibility that you might have downloaded an app from the Google Play Store that is causing this problem. This can be because of bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

• Turn the device off.
• Press and hold the Power key past the model name screen appearing on the screen.
• When SAMSUNG appears on the screen, release the Power key.
• Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

• Turn off the device.
• Press and hold the Volume Up key and the Bixby / Power key.
• When the Android logo displays, release both keys.
• An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
• Press the Volume down key several times to highlight wipe cache partition.
• Press Bixby / Power key to select.
• Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
• When the wipe cache partition is complete, Reboot the system now is highlighted.
• Press the Bixby / Power key to restart the device.

Check if the Samsung Galaxy Note 10+ 5G Black Screen of Death issue still occurs.

Perform a factory reset

In case the above steps fails to fix the problem then chances are this is caused by a software glitch. The best way to deal with this right now is to perform a factory reset. Take note that when you do this your phone data will be erased so make sure to have a backup copy before proceeding.

• Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
• Turn off the device.
• Press and hold the Volume Up key and the Bixby / Power key.
• When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times to highlight ‘wipe data / factory reset’.
• Press Bixby / Power button to select.
• Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
• Press Bixby / Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Bixby / Power key to restart the device.

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.