The Black Screen of Death (BSoD) is often characterized by a blank and unresponsive screen. We have readers who’ve been so worried about their Sony Xperia XA1 because, according to them, their phones just become unresponsive and no matter what they do, they won’t respond. The thing about this problem is that owners would think the issue is with the hardware since the phone no longer responds.
This isn’t the first time we encountered this problem and I personally have a lot of experienced when it comes to black screen of death issues. I will share with you the solutions we’ve been using in addressing this kind of problem. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you one way or another.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot black screen of death issue on Sony Xperia XA1
As I said earlier, this problem could be pretty minor and based on my own experiences, the following procedure can fix it….
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Perform the Forced Reboot method – this must be the first thing you have to do, in fact, it could be the only thing you need to do in order to fix this problem. Most of the black screen of death issues are caused by firmware crashes and while they leave an impression that the phone has a serious hardware problem, that’s not always the case and you can actually fix this problem on your own without having to bring it to the tech. Try to see if your phone responds to this:
- Press and hold down the power key and and the volume up key at the same time for 10 seconds.
- Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
- If you wish to force restart the device: Release the keys at this point. The device restarts.
- If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.
If your phone doesn’t respond to any of the procedure above, try this trick…
- Press and hold the volume up key first and don’t release it.
- Press and hold the power key while holding down the volume up button and keep both keys held down for 10 seconds or more.
- Choose whether to force restart or shut it down.
If your phone is still unresponsive after this, then there’s a chance that the battery got completely drained and to try to address that, you should try the next procedure.
Charge phone and try the forced reboot – when the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…
- Plug the charger to a working wall outlet.
- Connect your Xperia XA1 to its charger using the original cable.
- Leave the phone connected to its charger for ten minutes or so.
- Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.
This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.
If you are able to bring your phone back to life and you notice it still lags or freezes from time to time, it’s possible the problem will happen again. So, I suggest you reset it before it happens.
- Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
- From your Home screen, tap Apps icon.
- Find and tap Settings > Backup & reset > Factory data reset.
- Tap Reset phone.
- If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
- To confirm, tap Erase everything.
However, if you’re not able to bring the phone back to life, you should bring it to the Sony service center so that a technician can check it for you. It’s possible that the problem is with the hardware and that needs immediate technical attention from an authorized technician.
I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.
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