How to fix Samsung Galaxy S8 with Spotify app that keeps on crashing (easy steps)

When it comes to music, Spotify is my go-to app; I have already downloaded thousands of tracks for such a small amount each month. While the app is well-maintained and timely updated, there are still problem that may occur here and there. Such is the case with some of our readers that own Samsung Galaxy S8 units (and actually other phones as well). According to some, Spotify started crashing on its own without apparent reason while others said the app closes after an attempt to log in. While it may be just a minor problem and probably temporary, if you often listen to music through the app, you need to address the problem as soon as possible.

In this post, I will walk you through in troubleshooting your Galaxy S8 with Spotify app that keeps crashing. We will try to rule out every possibility until we can determine what the problem really is, then we will be able to formulate a solution that may fix the problem for good. So, if you’re one of the owners of this device or having similar issues, then continue reading as this post may be able to help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Galaxy S8 with Spotify app that keeps crashing

The following are practical troubleshooting procedures you can try to fix the problem with your phone so that you can continue using the app you’re currently having issues with…

Restart your phone – if this problem occurred for the first time, try to reboot your phone first because there’s always a possibility that this issue is caused by a minor glitch in the system. Take a little time pressing and holding the power key to restart your device and open Spotify the moment it becomes active. If the problem remains, try doing the forced reboot to refresh the phone’s memory. Press and hold the volume down and power keys together for 10 seconds or more. If the problem continue after this, then move on to the next procedure.

Close Spotify and open it again – tap the Recent button to display all recently used apps and then close Spotify or all of the apps. Then, try to open Spotify to see if it would still crash and if it still does, move on to the next procedure.

Clear cache and data of Spotify – this will reset the app back to its default settings or configuration and if the problem is with the app only, then this would be enough to fix it. You may lose some files but they’re not really that important because only the files you downloaded using Spotify and other files used by the app will be deleted. If you’ve downloaded pictures or videos from your account, you can download them again once the problem is fixed. If the problem, however, continues after doing this then you have to move on to the next method.

Uninstall Spotify and reinstall it – there are times when new firmware updates may cause issues like this and it’s more of compatibility issues between the app and the firmware. You may be able to fix it by updating the app but the best thing to do right now is to uninstall the app from your phone to remove all its associations and then reinstall it by downloading the app from the Play Store again. You can be sure that you’re using the latest version of the app if you did this.

Ask friends if they’re experiencing similar issues – a couple of weeks before I wrote this article, Spotify broke down for a few hours affecting millions of users worldwide. Such problems occur from time to time and you may not be able to use the app but if that’s really the case, then the problem will be fixed after a few hours. That’s the reason why you need to ask your friends who are also using Spotify if similar issues also happen to their phones. If it’s widespread, you don’t have to do anything but if it only happens to you, the problem is with your phone. The next procedure may help.

Backup your files and reset your phone – this is your last resort and it’s the most effective when it comes to problems with apps. However, make sure you backup your files and data first especially those that are stored in your phone’s internal storage as they will be deleted. After which, run your phone in recovery mode and reset your device to fix this problem.


Here are the step-by-step instructions on how to do the troubleshooting procedures I mentioned above…

How to clear cache and data of Spotify

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Spotify.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

How to uninstall and reinstall Spotify

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Spotify.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.
  8. From a Home screen, touch and swipe up or down to display all apps.
  9. Tap Play Store.
  10. Type ‘spotify’ in the search box.
  11. Select Spotify then tap Install.
  12. To continue, review the required app permissions then tap Accept.

How to the Master Reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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