How to fix Samsung Galaxy Note 9 that won’t turn on after Android 9 Pie update?

Many Samsung Galaxy Note 9 users received the Android 9 Pie update last week and while majority didn’t have issues with it, there were some who encountered some problems. We’ve been contacted by some of our readers who reported that their phones no longer turns on after Android Pie was installed. Is this a problem with the new firmware or is it just an issue with the phone?

It appears like it’s actually just an issue with the phone and it’s not really a serious problem. A couple of users that I personally know said that their devices seemed to have slowed down after the update and one even said that such issue also resulted to the phone being unresponsive. They were able to fix their problems though and I will share with you the solution they used so continue reading as this article may be able to help you one way or the other.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here’s what you should do if your Note 9 turned off and would no longer turn on after the Android 9 Pie update…

Forced restart. This is the procedure that could fix the problem with your phone that won’t respond after its firmware is updated. It’s because the reason why it’s unresponsive is because the system crash. Of course, you can’t do anything about a phone that won’t respond so you make it respond by doing the the simulated battery pull procedure. To do this, press and hold the volume down button and the power key at the same time and keep them held down together for 10 seconds or more. Your phone should boot up successfully after that but if not, then charge it for 10 minutes or so. Even if your phone doesn’t show the charging symbol, leave it connected to the charger for a few minutes and then perform the forced restart again. It should boot up this time but there’s no guarantee that the firmware won’t crash again.

If your phone becomes unresponsive again after a few hours or days of use, then you must backup your files and data and then reset it. That should take care of the problem and allow your phone to function properly with its Android 9 Pie firmware and the new One UI.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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