The #Samsung #Galaxy #Note9 is one of the best premium Android smartphone model available in the market today. It has a solid build quality and has an excellent set of features making it popular among consumers. This phone has large 6.4 inch Super AMOLED display and uses the latest Snapdragon 845 processor paired with 8 GB of RAM. Although this is a solid performing phone there are instances when certain issue can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 not turning on after charging issue.
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How To Fix Samsung Galaxy Note 9 Not Turning On After Charging
Problem: My Samsung Note 9 was on low battery (12%) when I put it on charge and left it on the side, I’m unsure whether it actually charged at this point. Later I noticed the LED flashing blue, I tried to unlock the phone to no avail, after a quick Google it seemed to be a system crash – To which I pressed and held the power button and volume down (or was it up?) keys… After several seconds, the blue LED stopped flashing. Since then the phone has been dead, it has been sat on charge (on a working cable) for over an hour but the LED doesn’t light up and I can’t manage to turn the phone on or boot it into recovery mode. Please save my phone (and me a trip to the Samsung store!)
Solution: The first thing that you will need to do in this particular case is to make sure that the battery of your phone has sufficient charge as it might not have been properly charged. Follow the steps listed below to charge the phone.
Clean the charging port of the phone
The first thing you will need to do is to remove any presence of dirt or debris that could be stuck in the charging port as this will interfere with the charging process. Use a can of compressed air to clean the charging port.
Use a different charging cord and wall charger to charge the phone
Once the charging port is clean it’s time to charge the phone by connecting it to a wall charger. Once the LED indicator becomes solid green then the phone is fully charged.
Charge the phone from a computer USB port
In case the phone does not charge when using a wall charger then try charging the phone from a computer USB port. In case the phone charges this way then one of the pins of the charging port could be faulty. This needs to be checked at a service center.
Charge the phone using a wireless charger
In case the phone does not charge using a wall charger or from a computer USB port then try using a wireless charger. If the phone charger this way then the charging port of the device could be defective. You will need to have this checked at a service center.
Perform a soft reset
Once the phone has successfully charged turn on the phone by performing a soft reset.
- Press and hold the volume down button and don’t release it.
- Now press and hold the Power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more
Start the phone in Safe Mode
There are instances when an app you downloaded could cause this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If the phone starts in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.