The #Samsung #Galaxy #Note9 is the latest model in the Note series of devices which was released in the market last year. It is best known for its large 6.4 inch Super AMOLED display that not only works with touch input but with a stylus as well. Under the hood is the powerful Snapdragon 845 processor which when paired with its 8GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 crashes during software update issue.
If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy Note 9 Crashed During Software Update
Problem: Hello I have an issue with my samsung note 9. I bought this phone for a while now and I didn’t do any software updates then for a while (maybe 3 months). Yesterday I download the latest software update from the settings and my battery was charged well. When. I tried to install it, it stopped at 12% and then it said “error” then it rebooted on its own. When it started it was a black screen with no app working at all, not even the touchwiz home screen, no nothing. And popups of this apps crashing kept appearing on the screen one after another. I tried everything I could try (including soft reboot, clearing cache partition and even taking out my sd card) but nothing would work. I tried connecting it samsung switch but it wouldn’t even read. And it wouldn’t even appear as a device in “my computer” screen in my pc. I don’t want to try to factory reset since I have important files I don’t want to lose. My phone size is 128GB also my sd card is new and my phone memory is free. Please help me, sorry for long message but i tried to be as detailed as i could. Thank you in advance!
Solution: Before performing the troubleshooting steps listed below it is best to make sure that the phone battery is fully charged. If necessary, connect the phone to its wall charger and let it charge first. You should also remove the microSD card of the phone if you have one installed.
Perform a soft reset
A soft reset is usually performed when the phone is unresponsive however will also work in this case as it will refresh the phone software. This action usually fixes minor software glitches which could cause issues on the phone.
- Press and hold the volume down button and don’t release it.
- Now press and hold the Power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more.
Once the phone boots up try to check if you are able to proceed with the software update using the OTA method.
Check if the issue occurs in Safe Mode
There are cases when an app you downloaded will cause issues on the phone when they are installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it. After uninstalling the app restart the phone then check if the issue still occurs.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then chances are this is caused by old software data that has not been completely removed during the update process. The best way to deal with this right now is to perform a factory reset. Take note that your phone data will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the issue still occurs after the reset then you will need to bring the phone to a service center and have it checked.
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