The Google Play Store 911 error occurs when you’re downloading an applications. It’s not a device-specific error so it will happen to other Android devices and not just with your Note 9. It’s one of those errors that you can actually fix easily.
In this article, I will tackle one of the Play Store issues or called by many as the 911 error code. This is a type of error, in which, your device is unable to complete the installation process of any app. So, to shed light about this problem there will be a step by step procedure that you need to do to determine the real-problem and possibly resolve it.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Troubleshooting Play Store 911 error on Galaxy Note 8
The following procedures are safe and won’t damage nor delete any important files saved in the internal storage of your phone. Here are things you need to do to fix the Google Play Store 911 error on your Galaxy Note 8…
First Solution: Perform Forced Reset to fix Play Store 911 error
One of the possibilities that might be causing the Play Store 911 error is due to a glitch in the system. Probably, there are numerous apps running in the background, in which, the RAM could no longer handle all of them and that resulted to Play Store app crashing. So, what we have to do now is to perform the forced reboot procedure. This is simulated battery pull method that refreshes phone’s memory and closes all apps running in the background. Here’s how:
- Press and hold the Volume Down and Power key together for 10 seconds or more and wait until it reboots.
After you do so, download again any app and see if the error will occur. If so, then try the next method.
Second Solution: Clear Play Store’s Cache and Data
Another reason why Play Store 911 error is due to outdated or corrupt cache and data. In this procedure, we will try to reset the app by deleting its files and data so that those old ones will be removed and newer caches and data will be created. In other words, we have to bring back the app to its factory settings. Follow these steps:
- Open your device’s Settings app.
- Tap Apps & notifications and then See all apps.
- Scroll down and tap Google Play Store.
- Tap Storage and then Clear Cache.
- Next, tap Clear data.
- Re-open the Play Store & try your download again.
However, if the issue continue to occur, follow the next step.
Third Solution: Make sure to have a stable internet connection
In some cases, if you have an unstable internet connection that may be the reason that the installation process of the app is halted. We suggest you to try connecting your device to your Home Wifi instead of using your mobile data especially if you are downloading big apps. We recommend that you reset the network settings of your to refresh all wireless communications. Here’s how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
But after switching to home Wifi and the Play Store 911 error still occurs when you download an app, then, you don’t have a choice but to reset your device.
Fourth Solution: Perform Master Reset to fix Play Store 911 error
The Google Play Store is a core application that’s embedded in the firmware. If there are issues with it, the firmware might be to blame and could be the case with the Play Store 911 error. So, doing the master reset may fix this problem even if it’s just a result of a firmware issue.
However, before the reset, make sure to create a backup of your important files and data as they will be deleted during the process. And then remove your Google account from device so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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