The #Samsung #Galaxy #J6 is one of the latest mid range Android models that’s available in the market today. Just recently released, it has become popular among consumers due to tis solid design and excellent set of features. This phone uses a 5.6 inch Super AMOLED display that has a Corning Gorilla Glass protection. Under the hood is an Exynos 7870 processor paired with 4GB of RAM which allows the phone to run multiple apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J6 moisture detected in charging port error.
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How To Fix Samsung Galaxy J6 Moisture Detected In Charging Port Error
Problem: My phone says moisture detected in charging port. It will not charge for 2 days now. I cannot reboot it as it is dead. I am on holiday in Mauritius and cannot find a wireless charger in any shops here. I have tried to dry it out.. but i know there is no water in it or in the charger. It just seems stuck on that water detected message. I am going to go crazy as i bought it specifically for this holiday and now I have no camera to use. Any advise???
Solution: This particular model does not have an IP certification which is why it is more susceptible to water damage. When you get the moisture detected in charging port error the this is usually due to the sensor of the phone detecting the presence of liquid in the port. Listed below are the troubleshooting steps that you need to perform for this particular problem.
Check the charging port of the J6 for any presence of liquid
The first thing that you will need to do is to inspect the charging port of the phone if it is wet. Regardless of the fact that the port is wet or not it’s always best to use a mini vacuum or a hair dryer to speed up the evaporation of moisture in this port.
Charge the phone
Once the port is free from moisture it is time to charge the phone. Make sure that the phone is off when you connect it to its wall charger. Leave the phone charging for at least 20 minutes.
Try using a different charging cord and wall charger
In case the phone does not charge then try using a different charging cord and wall charger to eliminate the possibility of the problem being caused by a charger issue.
Check if the issue occurs when the phone is started in Safe Mode
There are instances when a third party app could cause this particular problem. To check if this is the case you will need to start the phone in Safe Mode as only the pre-installed core services are allowed to run in this mode.
- Power off your device by holding down the Power button and then tapping on Power off.
- Power on your device by holding down the Power button. As soon as the Samsung Logo pops up, press and hold down the Volume Down key until your device is rebooted.
- You will now be able to see Safe Mode down the near the bottom left of the screen.
If the phone can charge in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Try clearing the data of the USB settings service
The USB settings is responsible for this particular error message. If it has a corrupt data then it will usually cause this particular issue. To check if this is the case you will need to clear the data of this service.
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Applications.
- Tap Application manager.
- Swipe left a few times to display contents of ALL tab.
- Find and touch USB Settings.
- Tap Clear cache.
Perform a factory reset on the J6
One last troubleshooting step that you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that your phone data will be erased in the process so make sure to create a backup copy before proceeding with this step.
- Open the apps drawer
- Launch “Settings”
- Go to “Cloud and accounts”
- Tap “Backup and restore”
- Optionally, turn “Back up my data” and “Restore” On or Off
- Return to “Settings” and access “General Management”
- Tap “Reset” – “Factory data reset”
- Tap “Reset device”
- If your phone is protected by a lock screen, enter your PIN / password to proceed
- Tap “Continue” – “Delete all” to confirm
In case the above steps fails to fix the problem then this is most likely caused by a faulty hardware component already. The best thing to do right now is to bring the phone to a service center and have it checked.