How To Fix Samsung Galaxy J3 Not Turning On, Not Charging

The #Samsung #Galaxy #J3 is one of the budget smartphone models available in the market that has a solid build quality and a good set of features. The latest variant of this model has a 5  inch display and sports a 13MP rear camera which takes good quality photos. It also has a 2400 mAh battery which allows the phone to be used for an extended period of time. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 not turning on, not charging issue.

If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J3 Not Turning On, Not Charging

Problem: Turned off J3 phone at 5% battery then plugged in to the factory usb cable and ac adapter. Went to bed woke up tried to start but just blank screen and no screen charge indicator when plugged back in. Went through all your steps. Still nothing. Battery’s fine it was 98% when put into another phone. It was latest version android OS I believe. What’s killing me is this was supposed to be 1 of 4 free phones for signing up with T-Mobile with 4 people. T-Mobile told me it would charge me for couple dollars for each first pay period then I’d get back money next. After that didn’t happen they told me after a couple months I’d get Mastercard gift card for the amount. After 5 months and still paying off phones they said I’d get gift card after 2 year was up. Now they say there was no free phone promotion at that time Jan 2017 and I am SOL. Also 1 phone was dropped and cracked, 2nd phone rain damage, 3rd lost and the 4th phone this turn off and turn into a brick happened still months before I can switch services without paying penalties. So in summary this is the worst phone I’ve ever had and T-Mobile is the worst service I’ve had. I mean even dealing with similar practices with sprint I at least got my money back.

Related Problem: `Hi Droid guy, I’m am an old cheap guy and I like the Samsung J3. I have been buying new in the box phones from eBay for years. I always go back a generation to save money. I have never had a problem. I bought a new J3 , 2 weeks ago and took it to my carrier for Activation. When the phone started it got very hot. The rep said that it was doing a lot of things at once and it was updating many of the apps in the Play Store, etc. I didn’t really pay it a lot of mine. When I got home I started having issues with heating up and shutting down. I also noticed that at about 40% the battery would instantly go to zero and shut the phone off. I thought maybe the battery was bad so I got one of my other J3 batteries and put it in the phone, same result. I went to your site and follow the instructions for a wipe cache partition,this definitely help the overheating issue but the phone is still shutting down at about 40% if I am in multiple windows or have multiple app open. This may also be happening with just one or two applications or Windows open I haven’t really noticed. With that said when I hook up the charger it is back to 100% very quickly, less than 30 minutes, faster with the factory charger. As a matter of fact it’ll be back to 40 or 50% in 10 minutes or less. I have not tried a master / factory reset. Please advise. Thank you for all you and your team do for us on the outside. Have a great day.


Charge the phone using its wall charger

The first thing you will need to do in this case is to charge the phone using its wall charger for at least 20 minutes. If the phone does not charge then  clean its charging port using a can of compressed air then try using a different charging cord and wall charger to charge the phone.

Start the phone in recovery mode then do a factory reset

Once the battery of the phone has sufficient charge I suggest that you start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.

  • Power off your phone. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  • Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  • When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  • While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  • Press the Power key to choose the highlighted option.
  • Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  • Press the Power key to confirm the reset.
  • Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  • The phone will restart a little longer than usual and the reset is finished.

In case the issue still persists after performing the steps listed above then you will need to bring the phone to a service center and have it checked.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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