How To Fix Samsung Galaxy J3 Cannot Send Text Messages To Premium Numbers

The #Samsung #Galaxy #J3 is a budget friendly device that offers a solid set of features to consumers who want an easy to use smartphone. The latest version of this model uses a 5 inch IPS LCD display and a quad core processor combined with 2GB of RAM. It has a good build quality that even has a removable battery. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 cannot send text messages to premium numbers issue.

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How To Fix Samsung Galaxy J3 Cannot Send Text Messages To Premium Numbers

Problem: Can a text recipient be the cause of  the “failed” red ! ” when I reply to an “opt in / opt out” text? My Samsung Galaxy J3 Luna returns a “failed” red exclamation when I appropriately respond to incoming texts from Macy’s (they use three different numbers 31292, 62297, 38109). These are the “opt in or opt out” messages to which we reply Y, STOP, etc.  I also have experienced difficulty with Walmart Pharmacy filing when I reply to theirs, but other entities I can reply with success, like my dentist office for example. I can send and receive “regular” typing texts other than these opt in/opt out texts. I did call Macy’s twice, they actually have a Technical Support line but I believe it is more for online services than cellular.  Anyway the first time they had me make certain I was not blocking notifications from my online account settings. Then I tried again, still failed so I called back. That guy was more clueless than me, which is mortifying. I just reset all my notifications online to disable everything then allowed for texts. Boom 3 messages came in: opt-ins for order alerts, specials and account specific texts. The first 2 replies failed, I came to your FABULOUS web pages. I did a reboot by restarting and then the 3rd reply failed. I really do not want to do a complete start over just to see if I can respond to Macy’s but it seems like it may not be my phone. Can it be that THEY are the problem not me and are just loathe to admit that? Walmart pharmacy said a lot of customers had issues with their texts.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

To be able to send a text message to premium numbers you should make sure that this is allowed by your phone.

• From the Home screen go to Apps – Settings – Apps
• Tap App Manager
• Tap on the Menu icon ( on the upper right side with three dots).
• Tap Special access.
• Tap Use Premium text message services.
• Tap the app then select the Always allow option.

Once this is done try sending a premium text message. In case the issue still persists then proceed with the additional troubleshooting steps listed below.

Perform a Soft Reset

The first thing you should do in this case is a soft reset. This is usually done when the phone is unresponsive or when it suffers from a minor software glitch as its software will be refreshed.

• Press and hold the Power and Volume down key for up to 15 seconds.
• Wait as the device restarts.

In case your phone model has a removable battery then  just remove the battery then press and hold the power button for at least a minute. Reinsert the battery then turn on the phone.

Try to check if the issue still occurs

Clear the cache and data of the text messaging app

Sometimes, corrupt temporary data stored in the messaging app can cause this problem. To eliminate this bad data you should follow the steps listed below.

• From any Home screen, tap the Apps icon.
• Tap Settings.
• Tap Applications.
• Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
• Tap Storage.
• Tap Clear data and then tap OK.
• Tap Clear cache

Check if the issue still occurs.

Check if the problem occurs in Safe Mode

There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

• Turn the device off.
• Press and hold the Power key past the screen with the device name.
• When ‘SAMSUNG’ appears on the screen, release the Power key.
• Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• Safe mode will display in the bottom left corner of the screen.
• Release the Volume down key when you see ‘Safe Mode’.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the temporary data of the phone software can get corrupted which can result to issues occurring on the device. The best thing to do in this scenario is to wipe the cache partition of the phone from the recovery mode.

• Turn off the phone.
• Press and hold the Volume Up and Home keys.
• Press and hold the Power key until the device vibrates, then release it. Keep pressing the Volume Up and Home keys the entire time.
• When you see the Android Recovery screen, release the Volume Up and Home keys.
• Use the Volume keys to scroll down to Wipe cache partition, then use the Power key to select it.
• Use the Volume keys to scroll down to Yes, then use the Power key to select it.
• Use the Volume keys to scroll down to Reboot system now, then use the Power key to select it.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition and will usually fix the problem in case is is caused by a software glitch.

• Turn off the phone.
• Press and hold the Volume Up key and the Home key, then press and hold the Power key.
• When the device logo screen displays, release only the Power key
• When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
• Press Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Check if the issue still occurs.

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