The #Samsung #Galaxy #A9 is one of the popular mid range Android smartphone models released just recently. This phone has several outstanding features such as a large 6.3 inch Super AMOLED display, a Snapdragon 660 Processor combined with 8GB of RAM, and a quad rear camera system which allows the phone to take outstanding quality photos. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A9 is not charging issue.
If you own a Samsung Galaxy A9 2018 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy A9 Is Not Charging
Problem: Hi there! My galaxy A9 seems to have a unique problem with charging that no one else has had quite exact. Before I go into detail, I would like you to know I have already replaced the battery, as well as tried soft resetting and clearing my cache, and lastly, putting it on safe mode to see if that helped charge. None have worked. A couple nights ago I went to charge my phone as normal. The lighting bolt in the top right corner comes on, as well as the red charging light when the screen is turned off. It also says I have around 1 hr 30 min till a full charge (my phone was at 4% at this time). Soon after charging the phone, it turned off. I decided to leave it off and let it charge quickly for a few minutes, assuming it was really dead. However, when the phone is turned off and I have the charger in, there is no indication on the screen saying it is charging. Again, at this point the phone is completely powered off, no charging icon on the front, or red light. I am able to turn it back on briefly before it dies again, and I can see that when it’s on, it’s acknowledging that there’s a charger in the phone, but not actually charging. Assuming my battery was the issue and couldn’t hold any power, I took it to Batteries Plus Bulbs this morning to remove the back cover and replace the battery. I picked it up assuming all was fine. My battery wasn’t draining slower than usual and all was OK. Until tonight, once at 7% I put it on the charger to let charge and am again having the same issue. Battery is now at 1% and has been on the charger for 2 hrs. I had enough battery to try all of your suggestions on here, and none have worked. Let me know if you have any ideas of what this could be. I’m desperate! The phone has a small crack on the top left corner and will therefore not be covered by the warranty. Thanks for your help!
Solution: Before performing any of the troubleshooting steps listed below make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first.
The problem already looks like it is caused by a faulty hardware component which needs to be checked at a service center. There are however several troubleshooting steps that you can perform to eliminate the other factors that can cause this problem.
Clean the charging port of the phone
Dirt or debris stuck in the charging port of the phone can usually interfere with the charging process. To eliminate the possibility of this causing the problem you will have to clean the phone charging port using a can of compressed air.
Try using a different charging cord
Most charging cords that comes with your phone can get damaged easily especially if it is constantly coiled or bent. To eliminate the possibility of the problem being caused by a faulty charging cord you should try using a new one.
Try using a different wall charger
Another factor that can cause this problem is a faulty charger. Try using a new wall charger then check if the issue still occurs.
Try charging the phone from a computer USB port
There are cases when one of the pins of the charging port is not functioning properly. When the pin responsible for fast charging using a wall charger gets damaged you will only be able to charge the phone from a USB port. To check if this is what’s causing the problem check if you can charge the phone from a computer USB port. If the phone charges then you will need to have the charging port of the phone checked and possibly replaced at service center.
Perform a factory reset
One last troubleshooting step that you should consider doing is a factory reset. This reverts your phone to its original factory condition. Make sure to backup your phone data before doing this step as it will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the above steps fails to fix the problem then this is most likely caused by a damaged internal component, possibly the power IC or charging port. I recommend that you bring this to a service center and have it repaired.