How To Fix S Voice Problems on Galaxy S6 Edge

The S Voice is a built-in app that serves as an intelligent personal assistant. It means that it answers questions, performs actions by delegating requests to other apps, and makes recommendations.


As a pre-installed app, it is embedded in the firmware; meaning, it cannot be uninstalled without rooting. Since there are now several apps which offer the same service as S Voice, Samsung now allows users to disable the app. By ‘disable’ I mean ‘turn off’ because it is always on and always listening when enabled.

We received a handful of emails from our readers seeking assistance with their S Voice related problems or questions. This post will deal with those problems and I will try to be thorough.

If you have further questions of if your problems weren’t solved after reading this, email us at [email protected] but provide more information about your problems to make it easier for us to address them. Remember, the more information you provide, the more accurate our troubleshooting procedures are.

The following are the S Voice problems you may encounter if you’re a Galaxy S6 Edge owner.

  1. Disabling S Voice on Galaxy S6 Edge
  2. How to enable S Voice on Galaxy S6 Edge
  3. ‘Unfortunately, S Voice has stopped’ error

Disabling S Voice on Galaxy S6 Edge

Question: Hi guys! I am a new convert from iPhone to Android and I got myself a Galaxy S6 Edge. I can say the phone is actually better than what I’ve expected but I’m still learning its features and functions. One thing I noticed, though, is that it doesn’t immediately respond when I press the Home button. Unlike my old iPhone that brings me immediately to the Home screen, the S6 Edge doesn’t do that, or at least, not as fast. So, my questions are, how can I make my phone respond faster when I hit the Home key and is it possible to disable or get rid of S Voice? I’m not really into dictating what I want to do let alone to a phone. Thank you! — Marissa

Answer: Hello Marissa! When the S Voice is enabled and you haven’t changed any of its settings, then the service always makes use of the microphone as it always listens to whatever you might command it to do. At the same time, the Home button is always waiting for that double-press to open S Voice. That is the reason why it doesn’t bring immediately to the Home screen whenever you press it once; it waits to see if you press it one more time.

You have two questions and I have two answers for you:

  1. Yes, you can make your phone respond to Home key press quicker by disabling S Voice Home key launch.
  2. You cannot ditch S Voice but you can disable it.

Disable ‘Open via home key’ Feature

This procedure will guide you on how to prevent S Voice from launching via Home key.

  1. Double press the Home key to open S Voice.
  2. On the upper right corner, touch the Menu icon (three dots).
  3. Touch Settings to open S Voice options.
  4. Find the Wake-up section and untick the checkbox next to ‘Open via home key.’

Disable S Voice via Application Manager

Now, this procedure will disable the S Voice service until you enable it back. With the service disabled, the Home key should function quicker, too. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and touch Applications.
  4. Touch Application Manager.
  5. Swipe left to display the contents of the ALL tab.
  6. Find and touch S Voice.
  7. Now you can Turn Off the app.

How to enable S Voice on Galaxy S6 Edge

Problem: Hello Harold! I’ve been following your posts on Galaxy S6 Edge troubleshooting as well as tutorials. One of your posts described How to use Voice Commands or S Voice app on the Galaxy S6 Edge and explained all the functions.

Now, my problem is I could have uninstalled the application because I couldn’t find it anywhere in my phone. My Galaxy S6 Edge is pretty new, about 3 weeks old and I’ve customized it after a couple of days since I bought it. I uninstalled some apps that came with it and I really can’t remember if I uninstalled S Voice, too. I am sure, though, that I couldn’t find it in my phone now. When I double-tap the Home key, it won’t pop up S Voice so I guess it’s really gone. Help me, please. — Clarisse

Troubleshooting: Hi Clarisse! Thanks for reading our posts. It’s really good to know someone is following our troubleshooting and tutorial series.

About your problem, don’t worry because you can easily fix it. Samsung did a good job in allowing users to uninstall some of pre-installed apps as well as disable those that are embedded in the firmware. The S Voice app cannot be uninstalled but disabled. It means that you can “turn it off” and hide its icon if you don’t want to use it. However, since it is embedded in the firmware being one of the very important core services that make the S6 Edge a bit “smarter” than other smartphones, you cannot get rid of it. That said, here’s how you enabled S Voice on your Galaxy S6 Edge again:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and touch Applications.
  4. Touch Application Manager.
  5. Swipe left to display the contents of the ALL tab.
  6. Find and touch S Voice.
  7. Now you can Turn On the app.

I hope this helps, Clarisse.

‘Unfortunately, S Voice has stopped’ error

Problem: Hello droid guys! I have a problem with my new Galaxy S6 Edge and I actually don’t know how it started. The error I get goes, “Unfortunately, S Voice has stopped.” It’s funny because I actually don’t use the S Voice app or whatever it’s called. Can you help me figure this problem out please? — Elise

Troubleshooting: Hi Elise! If the error message just popped up without apparent reason, then it could be just a glitch with the app. You can fix it by clearing the cache and data of the S Voice app through Application Manager.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Scroll to and touch Applications.
  4. Touch Application Manager.
  5. Swipe left to display the contents of the ALL tab.
  6. Find and touch S Voice.
  7. Tap Clear Cache.
  8. Tap Clear Data, then OK.

Good luck troubleshooting your problem, Elise.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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