You will know if something goes wrong with the SIM card if an error message pops up when you turn on your device after having inserted the SIM card in your device. The error might be that the SIM card is not recognized. Among the most common error messages to show up are No SIM card, SIM card is missing or not readable, SIM card is not inserted, and the like. These error messages typically result to one same issue and that is no service. This means you won’t be able to make and receive phone calls and text messages on your device. That said, you need to do something to fix the problem as soon as possible. Highlighted in this post are generic solutions and suggested workarounds that are used to deal with No SIM card error and other SIM card issues transpiring on the Sony Xperia XZ Premium smartphone.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot your Xperia XZ Premium that can’t detect the SIM card
There are two possible reasons as to why you’re getting this error on your device. It could be due to a hardware damage or software glitch. To rule software issues out from the underlying cause, you can try these subsequent solutions and see if any of them can offer a resolution.
First solution: Reboot your phone (soft reset).
Errors like this can occur among random errors inflicted by software glitches. The simplest and most effective solution to random glitches in mobile devices is a soft reset or device restart. This won’t affect any data saved on your phone’s internal memory. Thus, if this is the first time you’re seeing the No SIM card error, performing a soft reset or device restart is highly recommended.
- Press and hold down the Power key for a few seconds until the menu options appear.
- Tap Restart from the menu options. Doing so will trigger the device to restart automatically.
Wait until your phone reboots completely then see if that fixes the No SIM card error.
Performing a soft reset also helps clear cache and free up internal storage space for faster and smoother performance.
Second solution: Remove and reinstall SIM card.
To make sure the SIM card is properly seated and not damaged, try to remove and check the SIM card and card holder on your device. You might be seeing this error because the SIM card is loose or dislodged and thus your phone won’t and can’t detect or read the card. Before removing the SIM card though, be sure to turn off your device to prevent causing any damage. Once the phone is completely turned off, follow these steps to remove and reseat the SIM card on your Sony Xperia XZ Premium device:
- Open the card holder cover.
- Remove the memory card/SIM card holder.
- Remove the SIM card from holder.
- Check the card for any visible signs of damage like scratches or dents. Als take a closer look inside the card slots and make sure nothing is bent incorrectly. Also ensure no debris inside the slot. Any of these would cause such error.If everything looks fine, place it back into the SIM card slot in the same orientation before you took it out.
- When the card is secured in place, slide the SIM holder/memory card holder into your phone.
- Close the card holder cover.
Then turn your phone on again and see if it’s already able to recognize the SIM card.
Third solution: Update software to the latest version.
Installing the latest Android version can also help if the error is triggered by a system bug. The new Android 8.0 (Oreo) update is now available for Sony Xperia XZ Premium handsets. It comes with new and enhanced features as well as security enhancements. This can be the key to fixing the No SIM card error, especially if it’s inflicted by some bugs.
To check your phone’s current software version, go to Settings-> System-> About phone-> Build number.
You will know when a software update is available if you see the New Software Update icon in the status bar of your phone. You can download and install a system update from the Notification panel with these steps:
- Drag the status bar downwards to open the Notification panel.
- Scroll down and tap to select the desired system update.
- Tap Download to start downloading the update.
- Wait for the download to finish.
- If the Notification panel is closed, open it again and then tap Install.
- Follow the onscreen instructions to complete the installation.
When the update installation is finished, reboot your phone to apply the recent changes accordingly. See if that fixes the problem then.
Fourth solution: Reset your Sony Xperia XZ Premium to factory defaults.
You may have to consider resorting to a factory reset if the error persists after performing all applicable solutions and workarounds. This however should only be considered as the last option as it will wipe everything from your device including all your critical data and personal information saved in the internal memory. Bugs and malware are also obliterated, thus any system issues is expected to be fixed afterwards.
Before you proceed with a factory reset, be sure to back up all your important data saved on the internal memory of your phone to a memory card or other backup storage media. Then follow these steps to perform a master reset and restore factory default settings on your Xperia XZ Premium smartphone:
- Tap Settings.
- Tap System.
- Tap Reset.
- Select Factory data reset.
- Tap Reset phone.
- If prompted, enter your screen unlock password, PIN or pattern.
- Then tap Erase everything to confirm.
Wait until the reset is finished and then set up your phone as new. Performing a factory data reset does not revert your device to an earlier software version of Android.
Contact your carrier or service provider for further assistance and recommendations if your Sony Xperia XZ Premium smartphone still does not detect your SIM card and continues to prompt a No SIM card error even after performing all prior procedures. The problem might be due to a corrupted SIM card, which therefore needs to be replaced.
If the SIM card is okay but the problem persists, then you can take your device to a Sony Service center nearby and have it diagnosed by an authorized technician instead. There might be some physical or liquid damage that needs repair.
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