How To Fix Microsoft OneDrive App Crashing In Android (2026 Guide)
The Microsoft OneDrive app crashing on Android is usually caused by corrupted cache data, a conflict with the Samsung Account app, or an outdated Android System WebView component. In most cases, clearing OneDrive’s cache and storage fixes it immediately. If not, a Samsung-specific account linking conflict introduced in OneDrive v7.45 may be the culprit — and the fix is a simple Galaxy Store update.
OneDrive is Microsoft’s cloud storage app for Android, giving you 5 GB free (or 1 TB with a Microsoft 365 subscription) to sync photos, documents, and backups across devices. When it crashes on launch, force-closes mid-sync, or shows “OneDrive keeps stopping” errors, your automatic backups stop working and files become inaccessible. The fixes below are ordered from quickest to most involved — most people solve it with Method 1 or 2.
Quick-Fix Reference Table
| Fix | Time | What It Solves |
|---|---|---|
| Force-stop and clear cache | 1 min | Corrupted temp files, minor glitches |
| Clear OneDrive storage (data) | 2 min | Corrupted login tokens, persistent crashes |
| Update OneDrive via Play Store | 2 min | Known bugs patched in newer versions |
| Update Samsung Account app (Samsung only) | 2 min | v7.45+ Samsung Account conflict |
| Update Android System WebView | 2 min | WebView-related crashes across Microsoft apps |
| Remove OneDrive from sleeping apps | 2 min | Crashes or sync failures after screen off |
| Uninstall and reinstall OneDrive | 3 min | Corrupted app installation |
| Unlink Samsung–Microsoft accounts (Samsung only) | 3 min | Persistent Samsung Account conflict |
| Check storage space | 1 min | Low-storage forced closures |
| Reset all app preferences | 2 min | Permission or default-setting conflicts |
Method 1: Force-Stop OneDrive and Clear Its Cache
This is the fastest fix and resolves the crash for most users. Cached data can become corrupted after an app update or if the phone ran out of storage temporarily.
On Samsung (One UI 6/7):
- Go to Settings → Apps → OneDrive
- Tap Force stop and confirm
- Tap Storage
- Tap Clear cache
On Stock Android / Pixel (Android 14/15/16):
- Go to Settings → Apps → See all apps → OneDrive
- Tap Force stop
- Tap Storage & cache
- Tap Clear cache
Reopen OneDrive. If the crash persists, move to Method 2.
Method 2: Clear OneDrive’s Full Storage Data
If clearing the cache alone doesn’t work, clearing OneDrive’s full app data resets it to a fresh state. This removes your login session and any local-only settings — your cloud files are not affected.
On Samsung (One UI 6/7):
- Go to Settings → Apps → OneDrive → Storage
- Tap Clear data (or Clear storage on some models)
- Confirm when prompted
On Stock Android / Pixel:
- Go to Settings → Apps → See all apps → OneDrive → Storage & cache
- Tap Clear storage
- Confirm
You’ll need to sign back into your Microsoft account after this. OneDrive will re-sync your files from the cloud automatically.
Method 3: Update OneDrive From the Google Play Store
Microsoft releases frequent updates that fix known crash bugs. Running an outdated version is one of the most common causes of repeated crashes, especially after an Android OS update.
- Open the Google Play Store
- Tap your profile icon → Manage apps & device
- Look for OneDrive under “Updates available”
- Tap Update
If you don’t see an update available, your app is already current. Also check for pending Android OS updates at Settings → Software update (Samsung) or Settings → System → System update (Pixel/Stock Android), since major OS updates can break compatibility with older app versions.
Method 4: Update the Samsung Account App (Samsung Devices Only)
As of late 2025, a well-documented conflict between OneDrive v7.45+ and the Samsung Account app causes OneDrive to crash on launch on many Galaxy phones and tablets. The Samsung Account app (which handles Samsung–Microsoft account linking for Gallery sync) can interfere with OneDrive’s startup process.
The fix is updating Samsung Account to version 15.5.03.0 or newer:
- Open the Galaxy Store (not Google Play Store — Samsung Account only updates through Galaxy Store)
- Tap the menu icon (three lines) → Updates
- Find Samsung Account and tap Update
- After the update completes, restart your phone
- Open OneDrive
If you don’t see the update in Galaxy Store yet, try Method 8 (unlinking accounts) as a temporary workaround.
How to check your Samsung Account app version: Go to Settings → Apps → Samsung Account and look at the version number at the top. If it’s below 15.5.03.0, this conflict is likely your problem.
Method 5: Update Android System WebView
Android System WebView is a system component that apps like OneDrive use to display web content — including the login screen and in-app browsers. A corrupted or outdated WebView can crash OneDrive and other Microsoft 365 apps (Outlook, Teams) simultaneously.
- Open the Google Play Store
- Search for Android System WebView
- Tap Update if available
- Also search for and update Google Chrome (Chrome and WebView share components on most devices)
- Restart your phone after both updates
If updating doesn’t help, try rolling back WebView updates temporarily:
- Go to Settings → Apps → Android System WebView (you may need to enable “Show system apps” in the filter)
- Tap the three-dot menu → Uninstall updates
- Restart your phone and test OneDrive
- Re-update WebView from the Play Store once OneDrive is working
Method 6: Remove OneDrive From Sleeping Apps
Android’s battery optimization features can force-close OneDrive in the background, and in some cases, this aggressive power management causes the app to crash immediately on relaunch. This is especially common on Samsung, OnePlus, and Xiaomi devices that have aggressive battery management by default.
On Samsung (One UI 6/7):
- Go to Settings → Battery → Background usage limits
- Tap Never sleeping apps
- Tap the + button
- Select OneDrive and tap Add
Also check that OneDrive isn’t in the “Sleeping apps” or “Deep sleeping apps” lists. If it is, tap and hold to remove it.
On Stock Android / Pixel:
- Go to Settings → Apps → See all apps → OneDrive
- Tap Battery
- Select Unrestricted (instead of “Optimized” or “Restricted”)
On OnePlus (OxygenOS):
- Go to Settings → Battery → Battery optimization
- Find OneDrive and select Don’t optimize
Method 7: Uninstall and Reinstall OneDrive
If clearing cache, data, and updating didn’t fix the crash, the app installation itself may be corrupted. A clean reinstall replaces all app files.
- Long-press the OneDrive icon → Uninstall (or go to Settings → Apps → OneDrive → Uninstall)
- Restart your phone
- Open the Google Play Store and search for Microsoft OneDrive
- Tap Install
- Open OneDrive and sign in with your Microsoft account
Your cloud files are safe — nothing is deleted from OneDrive’s servers when you uninstall the app. Only locally cached copies are removed.
Method 8: Unlink Samsung and Microsoft Accounts (Samsung Only)
If Method 4 didn’t resolve the Samsung Account conflict (or the Galaxy Store update isn’t available yet), unlinking the two accounts is a reliable temporary workaround.
- Go to Settings → Accounts and backup → Manage accounts
- Tap your Samsung account
- Tap Linked accounts → Microsoft
- Tap More options (three dots) → Unlink
- Restart your phone
- Open OneDrive
You can re-link the accounts later once both apps have been updated. Note that unlinking will stop Samsung Gallery from auto-syncing to OneDrive until you re-link.
Method 9: Check Available Storage Space
When your phone’s internal storage is critically low (under ~500 MB free), apps can crash during startup because they can’t write temporary files. OneDrive is especially sensitive to this because it needs cache space for file thumbnails and sync operations.
On Samsung: Go to Settings → Battery and device care → Storage
On Pixel / Stock Android: Go to Settings → Storage
If storage is under 1 GB, clear space by:
- Deleting old downloads and large videos
- Clearing cache for other large apps (Settings → Apps → [app] → Storage → Clear cache)
- Moving photos to cloud storage before deleting local copies
Method 10: Reset All App Preferences
If nothing else has worked, resetting app preferences restores all default app settings, permissions, and background data restrictions. This can fix crashes caused by permission conflicts or corrupted default-app associations.
On Samsung (One UI 6/7):
- Go to Settings → Apps
- Tap the three-dot menu → Reset app preferences
- Confirm
On Stock Android / Pixel:
- Go to Settings → Apps → See all apps
- Tap the three-dot menu → Reset app preferences
- Confirm
This does not delete any app data or files. It resets default apps (browser, launcher, etc.), re-enables any disabled apps, and resets notification and background data restrictions. You’ll need to re-grant permissions to some apps when you open them.
When to Contact Microsoft Support
If OneDrive still crashes after trying all fixes above, the issue may be account-specific or server-side. Contact Microsoft Support directly:
- Microsoft 365 subscribers: Open any working Microsoft app → tap your profile icon → Help & Feedback → Contact Support
- Free OneDrive users: Visit support.microsoft.com from a browser
- Microsoft support phone: 1-800-642-7676 (available 24/7 in the US)
When contacting support, have your OneDrive app version ready (OneDrive → Settings → About) and your Android version (Settings → About phone → Android version). Mention any error messages you saw and which fixes you already tried.
Our Recommendation
Start with Method 1 (force-stop + clear cache) — this fixes the crash for about 80% of users. If you’re on a Samsung Galaxy device and OneDrive started crashing recently, jump straight to Method 4 (update Samsung Account app) since the v7.45 Samsung Account conflict is the most common cause on Galaxy phones as of 2026.
If those don’t work, work through Methods 2–3 (clear data + update app), then Method 5 (WebView update). Methods 6–10 are for persistent cases where the crash keeps returning.
[INTERNAL LINK: Samsung Galaxy troubleshooting hub] [INTERNAL LINK: How to fix Android apps that keep crashing]