The #LG #V40ThinQ is a flagship phone released last October that has several excellent features. This phone uses an Aluminum frame that’s protected by Corning Gorilla Glass on both the front and back. It sports a 6.4″ QHD+ FullVision OLED display making it great to use for viewing various multimedia content. Under the hood is the powerful Snapdragon 845 processor that’s combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V40 ThinQ cannot transfer data to PC using USB.
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How To Fix LG V40 ThinQ Cannot Transfer Data To PC Using USB
Problem: My phone does not recognize data transfer cables – it only charges from them no matter what I plug it into. I’ve tried operating my drone using the original drone cable and I’ve tried transferring data to my PC using the original phone data/charge cable. Drone works with other tablet connections and PC USB works with others too (and other Samsung galaxy phones). I have tried factory resetting phone with no difference, usb still automatically starts charging. The main problem is the android system DOES NOT ALLOW ME TO CHANGE USB OPTION. I found this old trouble shooting article from you, i seem to have the same problem as the first guy but your solution does not work for me because my system just wont allow me to select a usb option.
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
The first thing you will need to do in this case is to make sure that the charging port of the phone is free from any dirt or debris as this can interfere with the data transfer process. Clean the phone charging port using a can of compressed air. Once this is done do the following steps listed below.
- Make sure that the phone is powered on then insert the USB-C end of the USB-C cable into the port on the bottom of the device. Insert the USB end of the USB-C cable into an open port on the computer.
- You should place the device into the correct USB mode by swiping down from the Notification bar then selecting the Android System Charging notification > Media sync (MTP) > desired option (JUST ONCE or ALWAYS).
- From your PC, click the File Explorer icon then click This PC.
- Open the newly connected device drive, then navigate to the desired folder.
- Drag and drop files to/from the device drive to transfer.
If the above procedure fails then try doing it again with a different USB-C cable. If this still fails then proceed with the additional troubleshooting steps listed below.
Perform a soft reset
A soft reset which is usually performed whenever minor software glitches occurs on a device. This is done by pressing and holding the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once the phone has fully booted up try to check if the issue still occurs.
Check if the problem occurs in Safe Mode
There can be instances when an app you recently downloaded can cause this problem. This can be checked by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- With the screen on, press and hold the Power key.
- In the options menu that displays, press and hold Power off.
- When prompted to restart in Safe Mode, tap OK.
- After your device restarts, it displays Safe mode at the bottom of the screen.
If the issue does not occur in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition
Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera
- Tap Delete > DELETE.
- Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step you can perform if the above steps fails to fix the problem is a factory reset. Take note that this will erase your phone data so it’s best to backup the phone data before proceeding.
- Back up data on the internal memory before performing a factory reset.
- From the Home screen, Settings.
- Tap the ‘General’ tab.
- Tap Restart & reset.
- Tap Factory data reset.
- If desired, tap the Erase SD card checkbox.
- Tap RESET PHONE – Delete all – RESET
You can also perform the factory reset using the hardware keys.
- Backup all data on the internal memory before performing a master reset.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device
In case the issue still persists even after performing the steps listed above then this could already be caused by faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
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