Some LG G7 ThinQ users are reporting “Android system has stopped working” error recently so today’s troubleshooting post will answer that. We include one case in point below. If you’re wondering what to do about this error on your own LG G7 ThinQ, find out our solutions below.
Problem: LG G7 ThinQ “Android system has stopped working” error when sharing a file
When I want to share something…gallery photo, quick memo, link, etc. I’ll hit the share icon and a message pops up that says “Android system has stopped working” and closes whatever app I’m in. I’m so frustrated because I cannot easily share anything . What do I need to do to fix this? I’ve restarted the phone, tried looking into app features and I cannot figure out the problem . It’s done this the entire time I’ve had the phone (3 months.)
Solution: Fixing “Android system has stopped working” error may sometimes take time but it’s usually due to a software bug. This means that the problem is most likely fixable on a user’s level. Follow our suggestions below and you should be fine.
Force restart
Temporary bugs are usually fixed by simply refreshing the system. To see if the problem goes away, try to simulate the effects of a “battery pull” with these steps: simply press and hold the Power and Volume down key for 8 seconds. This will force the device to shut down as if the battery has been disconnected, and then turn back on, as if you’ve inserted the battery again.
Sign out of your Google account
Many Android apps are connected or associated with a Google account on a device. In some rare cases, an account bug or misconfiguration for a Google app or service may affect other functions or services. Some of these cases are fixed by deleting the Google account from the device. Then, after a restarting the phone, adding the same Google account is done, effectively eliminating the issue. If you think this is the case, make sure to delete the Google account from your device. Here’s how:
- From a Home screen, go to Settings
- Tap Accounts.
- Tap the Gmail account you want to remove.
- Tap Remove account.
- Tap REMOVE to confirm.
- Restart the device.
- Add your Google account again.
Clear app cache of Google app
For issues involving Google or Android system apps, dealing with the main Google app’s cache is often effective. To see if there’s a problem with the current Google app cache, you can try to delete it. Don’t worry, doing this step won’t result to any data loss. Your device will rebuild the cache afterwards so it can be done safely. Here’s what you need to do:
- Open Settings app.
- Tap Apps & notifications.
- Tap App info.
- Find Google app and tap it.
- Tap Storage.
- Tap Clear cache.
- Restart the phone and check for the problem.
Reset Google app to defaults
Should nothing work after clearing Google app’s cache, the follow up should be to return that app to its defaults. Here’s how:
- Open Settings app.
- Tap Apps & notifications.
- Tap App info.
- Find Google app and tap it.
- Tap Storage.
- Tap Clear data.
- Restart the phone and check for the problem.
Return Google Services Framework app to defaults
Another core Google app that may be causing the “Android system has stopped working” error may be a misconfigured or corrupted Google Services Framework app. We suggest that you return it to its defaults by clearing its data if nothing works at this point.
Observe on Safe Mode
Sometimes, a third party app may interfere with Android and cause problems. To check, you can restart your device to safe mode. On this mode, no third party app (downloaded apps) will be permitted to run. So, if the phone works normally on safe mode without any problems at all, you can bet a bad app is the culprit.
To restart your LG G7 ThinQ to safe mode:
- With the screen on, press and hold the Power key.
- In the options menu that displays, press and hold Power off.
- When prompted to restart in Safe Mode, tap OK.
- After your device restarts, it displays Safe mode at the bottom of the screen.
- Use the device for at least 24 hours while it’s on safe mode. This should give you enough time to see if there’s any difference in performance.
If there’s no problem on safe mode, you can try to pinpoint the app by doing these steps:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your LG G7 ThinQ is still problematic, repeat steps 1-4.
Reset network settings
In case the problem is being caused by a network bug, resetting your device’s network settings may help. Follow the steps below to clear the network settings:
- From a Home screen, go to Settings
- Tap System Settings.
- Tap Restart & reset.
- Tap Network settings reset.
- Tap RESET SETTINGS.
- Tap Reset Settings.
Reset all settings
If the problem is due to a system misconfiguration, the steps below may help.
- From a Home screen, navigate: Settings Settings icon > System Settings icon.
- Tap Restart & reset Restart & reset settings icon.
- Tap Reset settings.
- Tap RESET SETTINGS, to confirm.
- If applicable, enter the PIN, password, etc.
- Tap OK.
Revert software settings to defaults
A more drastic solution to try in this case is factory reset. This will wipe the phone and return all software settings to their factory state. The cause of the problem is most likely software-related so factory reset should help.
- Back up all data on the internal memory before performing a master reset.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.