Another common Play Store issue that Samsung Galaxy Note 9 users were complaining about is the error 491. This particular problem occurs while you’re downloading an app. As a matter of fact, there are several factors that could trigger this error. It could be due to corrupt files and data, third-party apps or the firmware issues you haven’t noticed.
In this post, I will walk you through in troubleshooting your Galaxy Note 9 that keeps popping up the error 491 every time you download an app. We will consider every possibility here and rule them out one after another until the problem is fixed. So, if you’re one of the owners of this device and are currently being bugged by the same problem, continue reading as this post may be able to help you.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
Troubleshooting Samsung Galaxy Note 9 with error code 491
The main purpose of performing these troubleshooting procedures is to determine all possibilities why this problem is happening on your phone. These methods are designed and very effective especially in dealing software-related issues. That being said, here are the methods that you should do:
First Solution: Perform Forced Reboot
One way of fixing such issue is to perform forced reboot on your Galaxy Note 9. This will refresh phone’s memory and reload all services running in the background. So, if this is just a minor glitch in the system, then, this procedure will fix it.
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.
Once the phone has successfully rebooted, open the Play Store and try downloading any app to see if the error 491 still pops up. If it does, then move on to the next solution.
Second Solution: Reboot your phone in safe mode
You need to perform this procedure because it’s possible that it’s caused by some third-party applications. We have to be thorough in troubleshooting your phone and we need to rule out this possibility. When in safe mode, all downloaded apps will be temporarily disabled so if the problem doesn’t occur while in safe mode, it means that it’s really a third-party app that’s causing the problem. Here’s how you restart your phone in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
While in this mode, open the Play Store and try to download an app to see if the Play Store error 491 still shows. If it still does, then try the next solution.
Third Solution: Delete Play Store Cache and Data
If the first couple of solutions weren’t able to fix the problem, then it’s time to go after the Play Store itself. The most logical thing you have to do right now is to reset it and that means to delete its cache and data. This will bring the app back to its default settings and configuration. Here’s how it’s done…
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the 3 dots icon > Show system apps to display preinstalled apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
Once you’ve finished resetting the Play Store and the error 491 still shows up, then try to see if this is just an issue due to interrupted connection.
Fourth Solution: Reset Network Settings
In this procedure, we will try to figure it out if unstable internet connection has triggered the error 491 to show up. Doing this will refresh all phone’s wireless or network connections. After the reset you have reconnect it to the same Wifi by entering your password. Here’s how to reset the network settings…
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap Reset settings.
- If you have set up a PIN, enter it.
- Tap Reset settings. Once complete a confirmation window will appear.
Once the phone has a stable connection, try downloading an app to see if the Play Store error 491 still pops up. Most of the time, this is the last thing you ahve to do if you’re dealing with an error like this but if the problem persists for some reason, then move on to the next solution.
Fifth Solution: Perform Master Reset
This is your last resort and I’m sure that this will fix the Play Store error 491. We are always hesitant to suggest this procedure even if we knew it’s effective against this problem because you may end up losing some of your important files and data. That’s why we have to exhaust all possible solutions before doing this. However, at this point, you have no other choice but to reset your phone. So, create a copy of your important files and data especially ones that are stored in your phone’s internal storage. After that, remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is in order, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy Note 9 logo shows, release all three keys.
- Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy Note 9 that keeps showing the Play Store error 491. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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