Wifi connection problems can take many forms. In this troubleshooting post, we show you the potential solutions if your Google Pixel 3 XL apps won’t load properly when using wifi. Learn what you can do in this situation by follow our suggestions below.
Problem: Google Pixel 3 XL apps won’t open on wifi
Hey. Three days back I have bought the phone .. 1st day battery was draining very fast compare to my old IPhone 6s plus which I was using before but same day in the evening i factory reset going in recovery mode… After that battery is fine but only issue is app like Facebook, Twitter, YouTube and Instagram will not work in 1 go when connected to Wifi. Wifi is absolutely working fine in my IPhone and laptop and our family members phone but when I open the mentioned app for example YouTube it will keep on loading loading until I will switch to my Mobile network when page will load. then again I have to switch to Wifi then it will work.. this means any app will not work directly to my wifi. 1st i have to off the wifi then my Mobile data will start page will load then I can on the wifi then it will work for that time Only .. It after sometime i have to repeat this task again and again for each app i have mentioned .. Let me know if you want any other details. Thanks Aditya Jain
Solution: There’s no direct way to know what causes the apps mentioned above to not work initially when you’re on wifi. To narrow down the factors, follow our suggestions below.
Refreshing the system should be the first thing that you want to do in this case. Temporary network bugs sometimes go away after forcing the device to restart. These types of bugs develop when a device encounters a particular set of coding error and it can’t resolve the problem on its own. These coding hiccups are usually associated to a particular software condition on a device and will go away once that certain state is changed. While most of such bugs go away on their own, there may be others that require you do manual refresh of the system. To check if you can make that happen, we suggest that you simulate the effects of a “battery pull” in order to also clear the RAM. it’s a more effective way to refresh the system compared to a regular restart. To see if the cause of the problem is temporary, try rebooting your Google Pixel 3 this way:
Press and hold the Power key for 30 seconds or even more and when the logo shows up on the screen, release it.
Unlike other devices wherein you have to press and hold a couple of keys, you only need the power button on Pixel phones and again, it’s hard-wired to respond to it. So, if it actually boots up, that would be the end of the problem but try to do it a few more times if the first try didn’t work. After that and your device still remains unresponsive, try the next solution.
Reset network settings
One of the reasons that we can think of that may be causing the problem you’re having is incorrect network configuration. To clear the current settings and force the device to set them up again, you can do the Reset Network Settings troubleshooting. Resetting network settings will delete all previously connected wifi networks, wifi passwords, VPN settings, and cellular settings. To do it:
- Open your device’s Settings app Settings app.
- Tap System.
- Tap Advanced.
- Tap Reset options.
- Tap Reset Wi-Fi, mobile & Bluetooth.
- If you don’t see “Advanced,” tap Network & internet > More t> Reset Wi-Fi, mobile & Bluetooth.
- At the bottom, tap Reset settings.
Check for bad apps
Some apps may be coded improperly that they may interfere with Android when installed. To check if one of your third party apps, the ones you added, is the culprit, you can boot the phone to safe mode. In this mode, all third party apps will be suspended. This means that if the problem goes away and wifi works normally, you can bet our suspicion is true.
Follow the steps below on how to restart your Pixel 3 to safe mode:
- Press and hold the Power button.
- On your screen, touch and hold Power off.
- Tap OK.
- After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.
Remember, safe mode blocks third party or downloaded apps. Make sure to check for the problem on safe mode. If you can make calls on this mode at your first try, you have an app problem. To identify which of your downloaded apps is causing the problem:
- To exit safe mode, restart your device.
- One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
- After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.
Reset app preferences
Some users were able to successfully make their device work by clearing their network settings. If you haven’t tried it yet, here’s what you need to do:
- From a Home screen, tap the Arrow icon Up to display all apps.
- Go to Settings app icon.
- Tap System About icon.
- Tap Reset options icon.
- Choose from the following:
- Reset Wi-Fi, mobile & Bluetooth
- Reset app preferences
- Erase all data (factory reset)
- Tap RESET SETTINGS. If prompted, enter the PIN, password or pattern.
- Tap RESET SETTINGS to confirm.
Check internet speed on wifi
Apps like Facebook, Twitter, YouTube and Instagram needs decent internet connection speed in order to load and work properly. If your internet connection speed when using wifi is slow, you can’t expect apps from working efficiently. When on wifi, you want to check how fast internet connection speed is. Here’s what you need to do:
- Connect to your home wifi. Make sure you’re not connected to mobile data.
- Install a speed test app or open a web browser such as Google Chrome.
- Run a speedtest three times and take note of the results.
- If you’re getting slow internet speed test results (below 5Mbps), this may be the reason for poor app performance.
If you think your wifi speed test results are below expected speed, you should troubleshoot your wifi connection. If you have a lot of devices that are using your wifi, it’s possible that one or more may be hogging the bandwidth. What you can do in this case is to simply take one or more off the network to free up bandwidth.
There may be an issue with the apps themselves. In order to fix them, consider deleting and reinstalling them.
Install Android OS updates (system updates)
Android evolves so new bugs and problems may happen from time to time. To minimize the chance of bugs from developing, you want to make sure that the software runs the latest Android version. Make sure to set your Pixel 3 XL to automatically install updates so you’ll not miss anything.
Like Android operating system, apps regularly need updates to stay in optimum shape. Make it a point to install app updates whenever they are available.
- Open your device’s Play Store app.
- Tap Menu icon.
- Tap My apps & games.
- Apps with available updates are labeled “Update.”
- If an update is available, tap Update.
- If more updates are available, tap Update all.
Wiping the device should be done if all the suggestions above won’t work. Software-related issues are usually fixed by doing a factory reset and hopefully this is what’s happening in your case.
To factory reset your Pixel 3 XL:
- Create a backup of your personal data.
- Make sure to know the username and password for Google account in the phone.
- Open Settings app.
- Tap System.
- Tap Advanced.
- Tap Reset options.
- Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
- To erase all data from your phone’s internal storage, tap Erase everything.
- When your phone has finished erasing, pick the option to restart.
- Set up your phone and restore your backed-up data.