How to fix Galaxy A7 charging issue: stops charging after an update

So you have an issue with your Galaxy A7? Check this post and see if it’s of help. Today’s troubleshooting article deals with three #GalaxyA7 problems reported by some owners. We hope you’ll find our suggestions below effective in dealing with your issue. There will be other similar posts in the coming days so feel free to visit our blog from time to time for solutions.

Problem #1: How to fix Galaxy A7 charging issue: stops charging after an update

Hi. I have Samsung SM-A700 (2015). I recently upgrade the software to 6.0 and every thing was working fine till a week ago. when you charge it the phone will completely shut down and you cant switch it back on while charging, but I will still charge. but it doesn’t even show you its charging yesterday. It just don’t wanna charge at all. I don’t know why. please I need help Thank in advance.

Solution: We don’t think this is related to whatever update you did so your troubleshooting steps should be the following:

  • clear the cache partition
  • install app updates
  • check for bad third party apps
  • factory reset

Cache partition wipe

Clearing the cache partition is a necessary first step to ensure that the system cache is working. Sometimes, updates or app installation may corrupt this cache, resulting to all sorts of problems. To fix the issue, here are the steps to keep the cache partition in shape:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Keep apps updated

Installing app updates minimizes the chance of incompatibility issues, especially after updating Android. Make sure that you visit Google Play Store and install all app updates that are available.

If you have apps sourced outside Google Play Store, make it a point of checking if they are compatible and can work fine with the current Operating System version. You may have to talk to the app developer if you are not sure.

Observe in Safe Mode

If you are fond of installing apps without verifying their source or developer/publisher, there’s a chance you might be having this issue because of one. To check if a bad third party app is to blame, you can restart the phone to safe mode. While safe mode is active, no third party app will be allowed to run. It’s a great utility tool to check if there’s an app problem.

To restart your phone to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Charge the phone in safe mode and see what happens.

If your phone will charge normally in safe mode, that means one of your apps is problematic. Safe mode won’t help you pinpoint the exact app though. You need to do that yourself. Use the process of elimination to narrow down the possibilities. Here’s how to do that exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your A7 is still problematic, repeat steps 1-4.

Restore all software settings to defaults

Factory reset may be necessary in this case if the first three suggestions above won’t work. By wiping your phone and returning everything to their factory state, you may be effectively removing the problem. If the cause of the issue is software-related, there’s a good chance factory reset will help.

To factory reset your A7:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Problem #2: Galaxy A7 My Files app keep saying storage space is low

My A7 has 32 GB of memory, and I have a 64 GB SD micro disk in it.  I have repeatedly been getting a notification with an error message from “My Files.” It says,  You’re dangerously low on space This may slow down some apps and functions. Delete or back up your files to  free up space.” It’s been going on for a while. I used to get this message occasionally, but it is happening increasingly frequently. Last night it showed up shortly before I went to bed. I “fixed” it (more details on this in a bit). Then 3 hours later, the dog woke me up wanting to go out (ugh). It was back, so I fixed it again, then. I took her for a short walk. The notification/error message was back when we got back about 20 minutes later. (I listened to music on my phone during the walk, but didn’t use it otherwise.) I fixed it again, then I went to sleep for a few more hours, and it was on my phone again when I woke up.

I had much more trouble figuring out anything I could do to get back storage. Each time it happens, it seems to say in Device Maintenance that I have less and less space (at one of the times last night, it said I was down to 198 MB.  

What I have done at various times to “fix” it:

  • Run the optimization in Device Maintenance.
  • Put every app that will let me on the SD card.
  • I have tried to put all my photos and files are on the SD card, but there are some in My Files that I can’t figure out how to move.
  • I have deleted cache (repeatedly, of course), and every app that I don’t use that’s on internal storage.
  • I’ve deleted emails and photos.
  • I reduced the amount of email that’s stored from 3 months to 2 weeks.

At this point, it’s getting worse even when I’m not really doing anything, not taking photos, not downloading, etc.  (I don’t know if this is relevant, but I didn’t format the SD card; I just put it in, but a couple of places have talked about formatting it.)

Right now Device Maintenance says I have 1.4 GB free (internal storage): Documents 20.2 MB Images 838 MB Audio 87.1 MB Videos 1.8 MB Apps 14.6 GB (It only adds up to about 15.6 GB, so I don’t know why it keeps telling me that I’m dangerously low on space.) I don’t know why the images are there. I thought all my photos had been moved, but when I look at My Files, there are some that are Internal, but I don’t know how to move them. 838 MB is not going to make that much difference, I have deleted so much more than that.  Thank you so much for any help you can give me.

I have read numerous articles, and usually can figure out, but I am utterly lost here, and feeling pretty desperate. Please let me know if you need any other information.

Solution: Like any other app, the default Samsung My Files app can encounter errors. This may be due to an issue with the app itself, or can be one coming from the operating system. To see if you can fix the problem on your level, try to do our suggestions below:

Return My Files app to its defaults

The easiest and often effective way to fix app troubles is to revert the app to its original factory version. To do that, you can clear My Files data. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your phone and check for the problem.

Update My Files app

Samsung apps are usually updated separately from apps taken from the Play Store. To Minimize problems with My Files after clearing its data, be sure to update it as well. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Find My Files and tap it.
  4. Tap My Files settings icon at the upper right (gear icon).
  5. Scroll down and tap About My Files.
  6. If an update is available for this app, you should see an Update button. Tap it to download and install the app update.

Factory reset

This is your ultimate troubleshooting step in this situation. We don’t think that the problem is hardware related in any way so wiping your phone with factory reset will most likely fix the issue. You can factory reset your phone under Settings > General Management > Reset or follow the steps above by doing it under Recovery Mode.

Problem #3: Galaxy A7 screen stays black after being left in hot car

Yesterday, I left my phone screen up in my car while I was working and it was about 88 degrees yesterday and it laid in my seat in the sun. when I got off work my phone was burning hot and my screen will not turn on. my phone is on, still makes noise and blue led light in corner is still blinking but screen will not turn on. I have held the power, volume and home buttons the power and volune buttons and nothing. screen is still black?

Solution: Restarting your phone to Recovery Mode (by pressing Power, Home, and Volume Up) or Download Mode  (by pressing Power, Home, and Volume Down) are meant to help you check if there’s a screen issue. If the screen stays black after trying to boot the device to any of these modes, that means there’s a hardware issue involved. To fix it, you need to have the phone repaired. Contact Samsung so they can repair or replace the screen.

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Harvey Hisona

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues. Contact me at Email

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