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How to fix Fitbit Charge 3 that’s not updating properly

It is important that when the manufacturer rolls out a firmware update for your Fitbit Charge 3, your device should be updated properly as soon as possible because most of the time updates bring important fixes or patches to existing issues reported by users. However, some users reported that they could not update their health trackers for some reason.

In this post, I will walk you through in updating your device so it will run on the latest version of Fitbit OS. Update-related issues are often minor and can be fixed in no time so I hope that this post can help you one way or another.

Before we move on, if you found this post while trying to look for a solution to a different problem, then visit our Fitbit Charge 3 troubleshooting page for we have already solved some of the most common issues with this tracker. Browse through and page and find issues that are similar with yours. Feel free to use our solutions and troubleshooting procedures. If you still need further assistance, fill up our questionnaire and hit submit to contact us.

Here are the things you must do if your Fitbit Charge 3 cannot update its firmware properly…

  1. Restart Fitbit Charge 3 and try updating again.
  2. Refresh connection with Android device if updating via phone.
  3. Update Fitbit Charge 3 using another device.
  4. Update Fitbit Charge 3 by using a computer.
  5. Remove tracker from  your account and add it again.

If your tracker doesn’t have any issues except when you’re updating its firmware, then a reboot might be able to fix the problem. Take time restarting your Charge 3 and then attempt to update it again. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Refreshing the connection between your tracker and your phone means that you need to delete current connection and allow the devices to reconnect. A newly-established connection will make sure that whatever data is sent from your phone will be received by your tracker. So, after doing this, try updating the device and see if it works this time. If it still does not, then move on to the next solution.

If you have another smartphone you could use, then try connecting your tracker to it and update it using the other device. There’s always a possibility that the problem is with your phone and not with your tracker. You may also try updating the device using a computer. All you need to do is login to your Fitbit account using a web browser and update it from there. This often solves the problem but if the problem continues, then try removing the tracker from your account and add it again. After that, you should be able to update the device to the latest Fitbit OS.

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