Fix Bose QuietComfort 35 II Noise Cancellation Not Working

QuietComfort 35 II (qc35 II) is one of the best noise cancellation headphone from Bose that reduces ambient noise allowing you to listen more clearly when talking and to be more focus when listening to your favorite music. Using a noise cancellation Bose headphones can help you a lot if you want to concentrate more on what you are doing. Although noise cancelling feature of Bose headphones blocks most sounds, at times it does not block everything such as sirens and voices. There are also certain instances where issues can occur such as noise cancelling performance not working on Bose QuietComfort 35 II. In here, we will talk about recommended solutions on how to fix Bose QuietComfort 35 II Noise cancellation not working.

What to do if Bose QuietComfort 35 II Noise cancellation not working

There are several factors that can cause this particular issue to occur such an outdated firmware, issues with earcups positioning, cushions placement and minor issues that requires a reset.

Bose QuietComfort 35 II specifications:

  • Dimensions: 7.1″ H x 6.7″ W x 3.2″ D (Headphone without cable)
  • Weight: 8.3 oz
  • Cable Audio: 47.2″
  • USB cable: 12″
  • Battery life: 20 hours playback
  • Charging time: 15-minute for 2.5 hours playback
  • Amazon Alexa: Compatible
  • Google Assistant: Compatible
  • Bose connect app: Compatible

If you are experiencing from Bose headphone not getting noise reduction, try the following solutions below to fix it:

Solution 1: Check for and install available updates

The very first thing you need to with this particular problem is to check for and install the latest firmware manually for Bose product. An outdated firmware on Bose product. can cause minor issues. To fix this, make sure to check for and update the latest firmware version for Bose qc35 II. Firmware updates fixes bugs that may have noise cancelling feature not working problem as well as ensuring product has the latest features and product enhancements.

There are two separate ways to update:

  1. Bose Connect App: an application that is free to download on iOS (App Store) and Android mobile device (Google play).
  2. Bose Updater: Download and install Bose updater app to easily update Bose product. After downloading, launch the application and follow the onscreen instructions on how to check for and install available updates.

After latest firmware update, retest noise cancelling feature on Bose qc35 II and then check if the issue still occurs.

Solution 2: Stay away from hard surface

Although noise cancelling headphones are capable of blocking noise, there are factors that can affect its feature and that is being close to a hard surface such as a wall. To fix this, make sure to stay and move farther from hard surfaces.

Retest noise cancelling feature on Bose product and then check if the issue still occurs.

Solution 3: Make sure ear cups are positioned correctly

There are instances where earcups of Bose product are not positioned correctly against the head. There are also factors that can interfere with proper positioning such as wearing of glasses, earrings, and even the use of hats. These can prevent the earcups from creating a tight seal around the ears thereby noise reductions cannot be established. Therefore, you have to remove it and then check if noise cancelling problem still occurs.

Retest noise cancelling feature on Bose qc35 II and then check if the issue still occurs.

Solution 4: Make sure headphone ear cushions are attached to earcup securely

To be able to create a tight seal around the ears as mentioned beforehand earcups should be positioned correctly. To add to it, aside from positioning earcups correctly you also have to make sure that headphone cushions should be securely attached and connected to the earcup. The earcups and headphone cushions should be a part of the headphone, this will make sure that noise cancelling feature with Bose Bose product can be established.

Retest noise cancelling feature on Bose qc35 II and then check if the issue still occurs.

Solution 5: Reset Bose Product

Reset refreshes the headset and bring it back to its default state. Saved settings will also be cleared and deleted as well. This solution fixes minor issues as Bose product.

To do this:

  1. Press Power switch to turn off headphone

    Bose QuietComfort 35 II Noise cancellation not working

  2. After 30 seconds, connect Bose product to a wall outlet using charging cable

    Bose QuietComfort 35 II Noise cancellation not working

  3. After another 5 seconds, disconnect Bose product from power source

    Bose QuietComfort 35 II Noise cancellation not working

  4. Press Power button again to turn on headphone after a few seconds.

    Bose QuietComfort 35 II Noise cancellation not working

After reset process is complete, retest noise cancelling feature on Bose product and then check if the issue still occurs.

Hope this article helps with noise cancelling not working on Bose headphone. For more troubleshooting videos, visit our TheDroidGuy Youtube Channel

Quick links: