How to Fix a Samsung TV That Won’t Turn Off

If your Samsung TV refuses to turn off, it can be frustrating and inconvenient. This guide will walk you through several troubleshooting methods to resolve the issue and restore normal functionality to your TV.

Method 1. Check the Remote Control

Ensure the remote control is functioning properly and not causing the issue.

Replace the batteries in the remote with new ones.
Point the remote directly at the TV and press the power button.
If the TV still doesn’t respond, try using the physical power button on the TV itself.
If the TV turns off using the physical button, the remote may need repair or replacement.

Method 2. Power Cycle the TV

A simple power cycle can resolve temporary glitches causing the TV to stay on.

Press and hold the power button on the TV for 10 seconds to force it to turn off.
Unplug the TV from the power outlet.
Wait for at least 1 minute to allow the TV to reset.
Plug the TV back in and turn it on using the remote or power button.
Attempt to turn the TV off again to see if the issue is resolved.

Method 3. Disable Any Timers or Sleep Settings

Timers or sleep settings may be preventing the TV from turning off.

Press the Home button on your remote to access the TV’s menu.
Navigate to Settings > System > Time.
Check for any active timers or sleep settings and disable them.
Try turning off the TV again to see if the issue is resolved.

Method 4. Update the TV’s Software

Outdated software can cause unexpected behavior, including the TV not turning off.

Press the Home button on your remote to access the menu.
Go to Settings > Support > Software Update.
Select Update Now and wait for the TV to check for updates.
If an update is available, follow the on-screen instructions to install it.
Once the update is complete, try turning off the TV again.

Method 5. Reset the TV to Factory Settings

A factory reset can resolve deeper software issues causing the TV to malfunction.

Press the Home button on your remote to access the menu.
Navigate to Settings > Support > Self Diagnosis.
Select Reset and enter your PIN (default is usually 0000).
Confirm the reset and wait for the TV to restart.
Set up the TV again and check if the issue is resolved.

Method 6. Check for External Device Interference

Connected devices may be sending signals that prevent the TV from turning off.

Turn off all devices connected to the TV (e.g., gaming consoles, soundbars, or streaming devices).
Unplug all HDMI and other cables from the TV.
Try turning off the TV again.
If the TV turns off, reconnect devices one at a time to identify the culprit.

Method 7. Inspect the Power Button on the TV

A stuck or faulty power button on the TV itself may be causing the issue.

Locate the power button on your Samsung TV (usually on the back or side).
Check if the button is stuck or unresponsive.
Gently press the button a few times to see if it loosens.
If the button is faulty, contact Samsung support for repair options.

Method 8. Check for Firmware Issues

In rare cases, firmware corruption can cause the TV to malfunction.

Visit Samsung’s official website and navigate to the support section.
Enter your TV’s model number and download the latest firmware update.
Transfer the firmware file to a USB drive and insert it into the TV’s USB port.
Follow the on-screen instructions to install the firmware update.
Once completed, try turning off the TV again.

Method 9. Contact Samsung Support

If none of the above methods work, the issue may require professional assistance.

Visit Samsung’s official support website.
Locate the contact information for your region.
Explain the issue to the support team and follow their instructions.
If necessary, schedule a repair or service appointment.